Reporting to the Director, Store Operations of the respective region or his delegate, the Store Manager is responsible for planning, directing, managing and evaluating the overall store operations to support the company's short and long-term goals; controls store standards and leads the team to achieve the store's KPIs. The position is also responsible for building and managing the team, creating positive customer experience, staff engagement and delivers other duties as assigned by the superior(s) by cooperating with all relevant internal & external stakeholdersEstablished in 1993, T&T Supermarket is Canada's favorite and largest Asian specialty supermarket chain. Our founders, Cindy and Jack Lee, created a shopping experience born out of a passion for providing easy access to Asian groceries. Named after their daughters, Tina & Tiffany, T&T started as a family-run business. Today, with over 8,000 staff and 38 stores in the provinces of British Columbia, Alberta, Ontario in Canada, and the state of Washington in the United States, we created a people-oriented and purpose driven culture to prioritize the best experience for our staff and customers. Following the successful launch of our first U.S. store in Bellevue, Washington in 2024, we are expanding further into California and opening our second store in Washington in 2025 and 2026. Be part of our journey as we continue to grow-rewarding careers and new opportunities await!You Will:
Lead overall store operations with a focus on achieving business objectives, operational excellence, and long-term growth
Drive financial performance through strategic planning, sales optimization, cost control, and margin improvement
Develop and implement merchandise and inventory strategies aligned with market trends and customer demand
Champion company standards in food safety, cleanliness, regulatory compliance, and operational efficiency
Oversee risk management and loss prevention initiatives to safeguard assets and ensure a secure environment
Cultivate a customer-centric culture by embedding service excellence into daily operations and team behavior
Provide strategic leadership in workforce planning, talent development, and performance management
Identify and develop high-potential team members to support succession planning and organizational capability
Execute marketing and brand initiatives in-store to strengthen market presence and enhance customer engagement
Act as a key liaison with corporate functions, landlords, vendors, and regulatory bodies to ensure alignment and accountability
Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.
You Should Have/Be:
Post-secondary education or higher, preferably in Business, Retail Management, or a related field
Minimum 3 years of experience in retail store management, with proven ability to lead teams of 10 or more staff
Demonstrated leadership and sound business acumen; logical thinker with a growth mindset and openness to innovation
Excellent interpersonal, organizational, and time management skills
Strong written and verbal communication skills in English; proficiency in Cantonese and/or Mandarin is considered an asset
Effective communicator with the ability to engage across all levels of the organization and with external partners
Composed and solutions-focused under pressure, with the ability to manage emergencies or unexpected situations professionally
Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Project)
Willing to travel occasionally within and outside the province (less than 10%)
Benefits
Competitive Wages Paid Holiday Leave Premium Pay For Holiday Work Hours Generous Paid Time Off (Annual Vacation, Sick, Marriage, Bereavement) Medical, Dental & Vision Care Life & AD&D Insurance Employee Assistance Program 401(k) Retirement Plan Paid Training 10% Off In-store Staff Purchase Discount Subsidized staff meal Birthday Cake Long Service Award Staff Recreation Activity
*Conditions may apply to some of these perks. Shift
Shift work is required Weekday & weekend
Safety Statement Safety continues to be T&T Supermarket's top priority. We've established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.