Store Manager

About Us

Marin Ace is part of a

family-owned group of six neighborhood Ace Hardware stores serving the Bay Area, with locations from San Francisco to Oakley. Our stores carry on a multi-generational tradition of being the most helpful place in the neighborhood. We're known for deep product expertise, genuine customer relationships, and a real commitment to the communities we serve. We're looking for a Store Manager who shares that mindset. Someone who leads from the floor knows the products and treats every customer like a neighbor.

Position Summary

The Store Manager owns day-to-day operations at Marin Ace, with full responsibility for sales performance, profitability, inventory, team development, and customer experience. Working closely with the General Manager, the Store Manager builds and leads the Floor Supervisor team, drives store growth through smart merchandising and marketing execution, and ensures every customer interaction reflects the helpful, expert standard our stores are known for.

Key Responsibilities

Sales & Customer Experience

• Drive top-line sales by ensuring every customer is greeted, their project needs are understood, and concerns are resolved on the spot.
• Model the "Helpful Place" standard by personally engaging with customers, sharing product expertise, and coaching the team to do the same.
• Lead seasonal merchandising resets, promotional execution, and visual presentation to brand standards

Team Leadership

• Hire, train, and develop retail staff and Floor Supervisors with clear growth paths and regular performance feedback.
• Build work schedules that match staffing to forecasted customer demand and store traffic patterns.
• Delegate daily workload, set priorities, and recognize accomplishments.

Operations & Inventory

• Direct shipping, receiving, and inventory flow; manage stock levels to minimize shrinkage and out-of-stocks.
• Use Epicor Eagle (or current POS/inventory system) to maintain accurate reporting, manage purchasing in coordination with the General Manager, and identify sales trends.
• Oversee opening and closing procedures, cash handling, and end-of-day reconciliation.

Business Performance

• Contribute to store P&L through expense management, labor optimization, and shrink control.
• Support local marketing efforts and community engagement, including events and school or nonprofit partnerships.

Safety & Compliance

• Enforce safety policies and serve as a safety role model on the floor.
• Ensure compliance with company, state, and federal employment and workplace regulations

Qualifications

Required

• Minimum 2 years of retail management experience.
• Strong leadership, coaching, and team-building skills.
• Excellent verbal and written communication.
• Strong problem-solving, organizational, and multitasking ability.
• Comfort with retail POS/inventory systems; basic proficiency in Excel and Word.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• High school diploma or equivalent

Preferred

• Experience in hardware, home improvement, or specialty retail.
• Familiarity with Epicor Eagle or similar POS/inventory platforms.
• Some college coursework.
• Working product knowledge across hardware categories, or a clear willingness to develop it quickly.

Physical Requirements

• Stand and move throughout the store for full shifts (8+hours).
• Lift, carry, and shelve merchandise up to 50 lbs. Or heavier items with team lift or equipment.
• Climb ladders, bend, stoop, kneel, and reach overhead.
• Operate hand trucks, pallet jacks, and box cutters safely.
• Work in both indoor and outdoor sales areas in varying weather conditions.

What We Offer

• Health/dental/vision Insurance
• Paid time off
• Employee discounts
• 401K Retirement plan

Equal Opportunity

Stans Ace Hardware is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Job responsibilities may change based on the businesss needs.

Company Introduction

We are your locally owned and operated neighborhood Ace Hardware store. With six stores in the Bay Area, we are committed to being the most helpful hardware store in the communities we serve.