Store Manager

Job Description

Your Work Schedule:

• 40 hours a week, including at least one weekend day.
• Current store hours: Wednesday - Monday 10am-6pm, Tuesday 10am-2pm.
• Your assigned store location may occasionally change temporarily for training or support purposes; however, these changes are rare and will remain within the Portland region

Responsibilities

Store Operations (50%)

• Oversee all store operations. Initiate, coordinate, and apply program, operational, and personnel policies and procedures.
• Complete store operational requirements, delegate tasks, follow up on work results, initiate corrective actions when necessary.
• Financial responsibility: understanding discretionary spending categories and manage spending limits.
• Maintain staffing levels, while meeting labor budget goals and scheduling for the needs of the business. Maintain control of back banks, cash donations and deposits.
• Monitor POS system, keep register information accurate, and train staff cashiers
• Pricing control: research products to ensure pricing is reasonable (not too high or low), monitor staff pricing, collaborate with other managers on shared or common product pricing guidelines, authorize clearance sales
• Order and maintain stock of items needed for processing donations, site maintenance and safety
• Maintain a clean, well-organized store with clear signage through thoughtful merchandising and tidy displays.
• Ensure purchased product sections are fully stocked, neatly arranged, and clearly signed.
• Keep donated items organized by category, well-maintained, and prominently signed.
• Maintain relationships with local community through collaboration with and support of development staff.
• Maintain Portland Region ReStores brand consistency through collaboration with Director of Marketing and Communications.
• Collaborate with Director of Retail and VP of ReStore to prioritize store improvement projects with building maintenance budget in mind.
• Support the Donation Pickup Team for residential and business pickups, as part of the weekly schedule if needed.
• Engage customers, donors, and community members in Habitat's mission by sharing events, details of Habitat builds, volunteer opportunities, and inviting them to participate in donation round-up initiatives.
• Perform other duties as may be assigned by the Director of Retail or VP of Retail.

Staff Success (25%)

• Staff hiring, onboarding, and training (in collaboration with HR and Director of Retail).
• Staff evaluation: monitor and appraise work quality, motivate, train, counsel and hold accountability with staff.
• Create and expect an atmosphere of openness, diversity, equity, and inclusion. Encourage sharing of ideas and/or concerns.
• Approve staff quarterly job objectives and prepare and present annual performance reviews.

Volunteer Success (10%)

• Support the success of the volunteer program by managing the daily performance of the in-store Volunteer Coordinator, providing strategic guidance for volunteer engagement, and collaborating with the Volunteer Program Team to implement the regional program plan effectively in your store.
• Acquire knowledge of volunteer management platform to be able to step in if there is a gap between volunteer coordinators.

Health and Safety (15%)

• Maintain stability and reputation of store by complying with legal requirements.
• Oversee facility health and stay up-to-date with site maintenance.
• Plan and hold store safety meetings, ensure incident reports are completed when needed, manage safety concerns in store, enforce safety requirements and guidelines, ensure a safe and clean environment.

Qualifications

• Exemplary leadership skills, a positive can-do attitude, calmness under pressure, and an entrepreneurial mindset.
• Proven problem-solving skills, including supervising unexpected issues and emergencies.
• Successful and effective management and control of all aspects of multi-faceted retail/reuse operation.
• Advanced written and verbal communication and solid basic math skills.
• Courtesy and professionalism to gracefully resolve customer, donor and staff issues and complaints.
• Ability to manage with integrity, honesty and knowledge which promotes the culture and values of Habitat.
• Proven record of accomplishment of building strong teams with strong culture.
• Comfort with accountability and be skilled in giving and receiving direct feedback to support growth and improvement.
• Exposure to HR processes and proven record of accomplishment of leading job performance counseling.
• Operational experience should include hiring, performance management, scheduling, facility oversight and budget management.
• 3-5 years' management experience, preferably Retail Store Manager.
• 2-4 years of customer service experience in fast-paced retail or high customer traffic capacity.

Preferred qualifications

To be considered above and beyond the average candidate in this role, you'll also have:

• Experience managing volunteers.
• A love of DIY, resale, people, and Habitat for Humanity's mission.
• Ability to operate bilingually in Spanish.
• Knowledge to effectively communicate all aspects of Habitat and ReStore mission and operations.

Your work environment and physical demands:

• You will spend your workday in an open warehouse and retail environment.
• Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• You will lift, move, and/or load items over 50lbs with mechanical or team assistance.

Compensation:

$60,497 to $74,109

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance, generous paid time off, life insurance, paid family and medical leave, and more.

#LI-aff

How to Apply

Apply here: https://bit.ly/HABCAREERS

We strive to ensure our hiring process is accessible to all applicants. We know your time is valuable and want to acknowledge the time it can take to apply for a position. We ask you to submit your resume, cover letter, and provide three professional references using our online application. If you need assistance or accommodations in submitting your application or throughout the hiring process, please contact [email protected].

Candidates are reviewed by the hiring manager and the hiring team. Selected candidates will be invited to participate in a screening phone call or virtual meeting. The final round of candidates will be invited to interview in-person with the hiring team. Occasionally we may request that finalists complete a second round of in-person interviews. We appreciate the time and effort that you put into this process.