Store Operating Partner

My KC Tire is seeking an Automotive Store Operating Partner in Kansas City, Missouri.

Company Overview:

At KC Tire, we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.

Opportunity:

Join a customer and workforce-centric company that is dedicated to excellence in automotive service. Your expertise, leadership, and commitment to excellence will drive our success and uphold our reputation as a leader in the automotive service industry.

Position Overview:

The Store Operating Partner is a key leader responsible for the management and success of a single location. This role requires customer focus, operational excellence and driving employee engagement, all within the framework of our “unreasonable hospitality" philosophy. As an active leader in the customer experience and store sales, the Store Operating Partner contributes a minimum of 30% of the overall store sales and builds a cohesive operation, leading by example with the front of shop and back of shop teams. The Store Operating Partner must achieve performance targets through data-driven insights and strategies, technological advancements, and streamlined processes. By fostering strong relationships with customers, fleets, and business accounts and delivering exceptional automotive services, the Store Operating Partner drives customer retention and acquisition, while delivering P&L responsibility thru revenue growth, gross profit improvement, leveraging employee training and development, a focus on workplace safety and asset protection.

Key Responsibilities:

Cultural Leadership

• Champion FastLap's core values within the location, emphasizing exceptional customer service and "Unreasonable Hospitality."

• Create a motivating and inclusive work environment where employees embody the "FastLap Way," fostering collaboration and high morale.

Operational Excellence and Financial Objectives:

• Attain organic growth and EBITDA objectives by leveraging data analytics and rigorous operational oversight.

• Implement and maintain key KPIs, focusing on labor management, turnover reduction through training, and cost control to maximize revenue and efficiency.

• Embrace and utilize technology solutions to streamline workforce processes, enhancing both customer and employee experiences.

• Ensure P&L responsibility for the store with a focus on revenue growth and GP improvement.

Customer Experience and Business Growth:

• Lead efforts to provide outstanding customer service as the key driver for increasing car count, retention, and new customer acquisition.

• Cultivate and maintain strong relationships with local fleet and business accounts, ensuring satisfaction and the delivery of superior automotive service and repair.

Financial, Safety, and Compliance Management:

• Manage inventory to ensure efficient and accurate product tracking and demand fulfillment.

• Oversee financial processes, including accounts receivable and accounts payable, to ensure vendor accuracy, adhering to SOPs to enhance cash flow.

• Focus on safety and asset protection to maintain operational integrity.

• Ensure compliance with company policies, procedures, and regulatory standards.

Team Development and Engagement:

• Train and mentor store employees to develop their customer service and operational management skills.

• Foster a culture of continuous improvement through the integration of Learning Management Systems (LMS) training programs and encourage employee feedback.

Process Improvement Collaboration:

• Collaborate with the other Marketing Experience Leaders (MEL) and peers to share insights and contribute to enhancing business processes and solutions.

• Remain open to suggestions from peers and the VP to refine and optimize store operations.

Market Insight and Strategy Execution:

• Monitor and adapt to local market trends, tailoring business strategies to improve competitive positioning.

• Implement market-specific initiatives, including pricing and promotion strategies, to heighten customer engagement and revenues.

Qualifications:

Experience in a tire and automotive retail center or customer-focused management role, with a proven track record of achieving KPIs and financial targets. Strong analytical skills for data interpretation and strategic planning. Skillful in workforce management and training, managing employee turnover below industry levels, and enhance service quality. Excellent communication skills and a commitment to fostering a collaborative team environment.

The Operating Partner role offers an opportunity to directly influence FastLap's success by implementing strategic initiatives, championing customer satisfaction, and leading a dedicated team in a dynamic, customer-centric environment.

Benefits:

• We Offer Weekly Payroll

• Retirement Services of 401(k) or Roth

• Medical, Dental and Vision insurance options

• Employer Paid Life Insurance Plan up to $50,000

• Employee, Dependent and Supplemental Insurance

• Accrual of Paid Time Off in first year and Paid Holidays

• Employee Assistance Program

Employment Eligibility:

Formal Application for Employment and Background Screening Authorization is required.

A current and valid driver’s license is required.