STORE OPERATIONS ADMINISTRATOR

Bassett Furniture Industries Incorporated

Falls Church, VA

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JOB DETAILS

SKILLS

Accounting, Administrative Skills, Auditing, Business Operations, Cash Management, Communication Skills, Conflict Resolution, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Documentation, Driver's License, English Language, Finance Software, Furniture, Furniture Sales, Human Resources, Identify Issues, Insurance, Lift/Move 25 Pounds, Maintain Compliance, Market Surveys, Marketing, Merchandising, Microsoft Excel, Microsoft Windows Operating System, Microsoft Word, Operations, Operations Management, Operations Processes, Order Picking/Packing, Order Processing, People Management, Problem Solving Skills, Process Management, Property Maintenance, Purchase Orders, Purchasing/Procurement, Reconciliation, Retail, Retail Management, Sales, Service-Oriented Architecture (fka Distributed Object Architecture), Team Player, Time Management, Tuition Fees, Warehousing

LOCATION

Falls Church, VA

POSTED

1 day ago

Bassett Furniture - Store Operations AdministratorCustomer Service Opportunity | Hourly | Entry LevelThe Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store's financial objectives,customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.Necessary experience/skills/education/abilities* Retail experience is a plus, but not required;* Conflict and problem resolution skills;* Organizational and time management skills;* Commitment to Bassett's Vision and Values at all times;* Valid driver's license and a maintained clear and safe driving record;* Work as a team with an enthusiastic attitude;* Effectively communicate with customer, co-workers, and management;* Read, understand and write the English language;* Utilize Windows based software, including Word and Excel;* Navigate and utilize applicable Bassett systems;* Occasionally lift and/or pull up to 25 pounds;* Occasionally bend or reach overhead;Essential Functions* Assist design consultants with order entry, cash management, and financing applications.* Assist ordering parts for customers such as arm caps, table legs, hardware, etc.* Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.* Assist with sales order entry auditing using the daily transaction report.* Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.* Schedule customer deliveries, service calls and conducting customer satisfaction surveys.* Processing service orders and maintain communication with customer on service status.* Receive purchase orders for parts or store pick-ups.* Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.* Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.* Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.* Perform other operational duties as assigned;* Maintain satisfactory time and attendance.* Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.* Awareness of merchandising and marketing for new merchandise tagging and tagging updates.Benefits include:* Paid training* Health/Dental/Vision coverage* Life Insurance* 401(k) plan with company match* Tuition assistance* Paid time off* Generous Employee Discounts* Work in a State-of-the Art Showroom* Opportunity for growth and advancement.Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/DIND1 #ZR #LI-RS1

About the Company

Bassett Furniture Industries Incorporated

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