Store Operations Specialist

Store Operations Specialist - Mid-Level

Location: Framingham, MA

Onsite Flexibility: Hybrid Tuesday and Wednesday in office

Contract Details

• Position Type: Contract (Contract-to-Hire potential)
• Contract Duration: 6 months (with potential for extension)
• Pay Rate: $24.88 $31.63 / Hour (USD)
• Shift / Schedule: Hybrid Tuesday and Wednesday in office
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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Job Summary

The Store Operations Specialist represents Store Operations and Field in all IT System projects impacting stores. Supports special projects related to operational and technical changes. Evaluates store systems applications and serves as an internal consultant to ensure the business needs are being met. Coordinates with cross-functional project teams to perform the assessment, design, development, pilot, implementation, and evaluation of systems. Aligns instructional design and technical training programs.

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Key Responsibilities

• Helps determine which operational and project changes best support the roadmap
• Participates in evaluation, design and development of processes, systems, or programs developed internally and externally
• Operational business consultant to the Zone/Regional offices
• Prepare and present data and information on projects and operations
• Liaison between IT team and Store/Field Operations
• Provides problem solving, procedural, and technical support to store associates, management, and field management for all systems, including POS, Cash Office, Inventory Management, Markdowns, and other Back Office systems
• Support in evaluating and making recommendations to next level of management
• Complete end user testing, determine ROI business cases, and facilitates ongoing meetings to discuss any issues
• Supports right sizing of IT assets/hardware in store
• Follow up on day-to-day operations to ensure overall technical support processes meet business needs
• Conduct store visits to complete onsite assessments of technology (once every one to two weeks)

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Required Experience

• 5 8 years of experience in retail management (providing problem solving, procedural, and technical support to store associates; including POS, Cash Office, Inventory Management, Markdowns, and other Back Office systems) OR technology/systems background

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Nice-to-Have Experience

• Project analyst or project management experience (not looking for a Project Analyst or PM)
• Background that fits this role: Retail manager or IT help desk

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Required Skills

• Intermediate level Excel and PowerPoint experience
• Experience with Power BI dashboards
• Experience with Canva

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Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

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About the Client

This client is a Fortune 100 retailer and the world's leading off-price apparel and home fashions company, operating more than 5,200 stores across ten countries under iconic retail brands. With a business model built on delivering quality, brand-name, and designer merchandise at prices typically 20 to 60 percent below full-price retail, this organization has created one of the most distinctive and enduring value propositions in global retail. The company's scale combined with its global footprint spanning the United States, Canada, Europe, and Australia creates meaningful career pathways for motivated individuals, and the organization employs buyers, merchants, retail professionals, operations specialists, technology experts, and corporate professionals across merchandising, supply chain, finance, marketing, and more.

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About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

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Job Number: 26-08589

Industry: Operations & Management