Store Operations Specialist

Epitec, Inc

Framingham, MA

Apply

JOB DETAILS

SALARY

$24–$31 Per Hour

SKILLS

Analysis Skills, Business Analysis, Business Case, Communication Skills, Customer Support/Service, Help Desk, Identify Issues, Inventory Management, Leadership, Microsoft Excel, Microsoft PowerPoint, Operational Audit, Operational Support, Operations Processes, Point of Sale (POS) Systems, Problem Solving Skills, Process Improvement, Project Evaluation, Project/Program Coordination, Retail, Retail Management, Retail Operations, Return on Investment (ROI), Systems Administration/Management, Technical Support, Testing, Willing to Travel

LOCATION

Framingham, MA

POSTED

1 day ago

Job Title: Store Operations Specialist

Location: Framingham, Massachusetts

Job Type: W2 Contract

Expected hours per week (must include “per week”): 40

Schedule (include days, hours, onsite/hybrid or remote): Hybrid

Pay Range (must include “per hour”): 24 to 31 per hour

Job Description:

Position Overview
We are seeking a Store Operations Specialist to serve as the key liaison between Store Operations, Field Operations, and IT teams for technology initiatives impacting retail stores. This role supports operational and technical projects, evaluates store systems and processes, and ensures solutions align with business needs. The ideal candidate will combine retail operations experience with strong technical aptitude and project support capabilities.

Key Responsibilities
Represent Store Operations and Field teams in IT projects affecting store operations.
Act as a liaison between IT, Store Operations, and Field Leadership to support technology initiatives.
Evaluate store systems, applications, and operational processes to ensure business objectives are met.
Participate in the assessment, design, development, pilot, implementation, and evaluation of new systems and programs.
Support operational and project changes that align with organizational goals and technology roadmaps.

Provide procedural, technical, and problem-solving support for store systems, including:
Point of Sale (POS)
Cash Office
Inventory Management
Markdown Systems
Back Office Systems

Conduct end-user testing and support evaluation of business cases and ROI analyses.
Prepare, analyze, and present operational and project-related data to stakeholders.
Assist with hardware and IT asset planning to ensure stores are equipped appropriately.
Follow up on day-to-day operations to ensure support processes are meeting business needs.

Qualifications
Required

5-8 years of experience in retail management and/or technology support environments.
Experience supporting retail systems such as POS, Cash Office, Inventory Management, Markdowns, and other Back Office applications.
Strong problem-solving, troubleshooting, and customer support skills.
Intermediate proficiency with Microsoft Excel and PowerPoint.
Experience creating and analyzing reports and operational data.
Strong communication and stakeholder management skills.
Ability to travel locally for regular store visits.

Preferred

Experience with Power BI dashboards and reporting.
Experience using Canva for presentations, communications, or training materials.
Exposure to project coordination, project analysis, or project-based work.
Background in retail operations, store management, IT support, help desk, or retail systems support.

This role is ideal for someone who understands retail store operations and enjoys partnering with business and technology teams to improve processes, systems, and the overall store experience.

Benefits: 80 hours paid time off, paid holidays, medical insurance contributions, dental vision and our 401k retirement savings plan

#LI-EK1

About the Company

Epitec, Inc

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

EMPLOYEE BENEFITS

Professional Development, 401K, Employee Referral Program, Life Insurance

FOUNDED

1978

WEBSITE

https://epitec.com/

Resume Resources

Free Resume Templates Free Resume Builder