Store Operations Specialist

Store Operations Specialist

Location: Framingham, MA

Onsite Flexibility: Hybrid Tuesday and Wednesday in office

Contract Details

• Position Type: Contract (Contract-to-Hire potential)
• Contract Duration: 6 months (with potential for extension)
• Pay Rate: $20.00 $25.00 / Hour (USD)
• Shift / Schedule: Tuesday and Wednesday in office; otherwise remote
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Store Operations Specialist represents Store Operations and Field in all IT System projects impacting stores. Supports special projects related to operational and technical changes. Evaluates store systems applications and serves as an internal consultant to ensure the business needs are being met. Coordinates with cross-functional project teams to perform the assessment, design, development, pilot, implementation, and evaluation of systems. Aligns instructional design and technical training programs.

Key Responsibilities

• Helps determine which operational and project changes best support the roadmap
• Participates in evaluation, design and development of processes, systems, or programs developed internally and externally
• Serves as an operational business consultant to the Zone/Regional offices
• Prepares and presents data and information on projects and operations
• Acts as liaison between IT team and Store/Field Operations
• Provides problem solving, procedural, and technical support to store associates, management, and field management for all systems, including POS, Cash Office, Inventory Management, Markdowns, and other Back Office systems
• Supports in evaluating and making recommendations to next level of management
• Completes end user testing, determines ROI business cases, and facilitates ongoing meetings to discuss any issues
• Supports right sizing of IT assets/hardware in store
• Follows up on day-to-day operations to ensure overall technical support processes meet business needs
• Conducts store visits to complete onsite assessments of technology (once every one to two weeks)

Required Skills

• Intermediate level Excel and PowerPoint experience
• Experience with Power BI dashboards

Required Experience

• 1 5 years of experience in retail management (providing problem solving, procedural, and technical support to store associates; including POS, Cash Office, Inventory Management, Markdowns, and other Back Office systems) OR technology/systems background

Nice-to-Have Experience

• Background as a retail manager
• Background in IT help desk

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a Fortune 500 retail and apparel company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores across nine countries and four e-commerce sites, the organization employs store operations professionals, IT specialists, project managers, business analysts, and retail management personnel across its global footprint. The company is committed to creating an inclusive workplace and being a responsible corporate citizen.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-08062

Industry: Operations & Management