Store Operations Sr Manager- Planning and Communications

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

General Summary:

Owns and manages "end-to-end" specific projects, initiatives, and/or activities for the Store Operations team. Directs projects, initiatives, and/or activities to improve company financials, improve and/or maintain compliance and enhance customer experience. Conducts data diagnostics with analytical problem solving, identifies areas of opportunity, and develops/implements solutions. Primarily focuses on corporate projects and initiatives, many of which will involve cross-functional partnership(s) and/or in-store touchpoints.

Job Details

Duties & Responsibilities:

• Development of Opportunities/Solutions

• Identifies sources of opportunity and/or develops solutions.

• Determines the size of each opportunity/solution.

• Data Measurement & Problem Solving

• Analyzes and gathers data to evaluate and diagnose projects.

• Develops metrics to measure impact of projects.

• Determines on-going hypotheses and conducts root cause analysis.

• Leads problem solving session.

• Implementation of Solutions

• Develops tests/pilots to prove or disprove solutions.

• Determines financial impact with expenses and savings at network rollout.

• Creates final implementation work plan for rollout of solutions.

• Presents final rollout plan to senior executives.

Knowledge, Skills and Abilities (KSAs):

• Must be able to:
• Quickly identify potential drivers of emerging problems.
• Develop creative and financial-changing solutions to identified problems.
• Create and lead group problem solving discussions and executive presentations.
• Design and execute testing regimes to validate potential solutions.
• Design and execute appropriate analyses to size potential impact of problems or solutions (i.e.,development of financial models and/or sensitivity scenarios).
• Create and execute an implementation plan for rollout to network.
• Create and craft communication leading to successful project outcomes.
• Lead multiple priorities and projects simultaneously and lead presentations to various levels of management.
• Prioritize projects based upon solution impact, time to implement and/or direction from leadership.
• Strong communication skills-both written and verbal.
• Ability to partner, coordinate and delegate to all levels of management.
• Strong ability to influence without direct authority, leading to successful project outcomes.
• Proven track record of producing results and meeting or exceeding financial goals and objectives.
• Basic knowledge of retail accounting process.

Qualifications

Work Experience &/or Education:

• Bachelor's degree in Business Administration or related field required.
• Master's in Business Administration or appropriate advanced degree preferred.
• 4-6 years of related work experience required.
• Retail experience highly preferred.
• Supervisory experience preferred. An equivalent combination of education and experience may be substitute.