Store Retail Manager - Eataly Houston (New Store Opening!)

Job Description

Store Retail Manager

The Store Retail Manager oversees the daily retail operations of an Eataly store, ensuring operational excellence, financial performance, and an exceptional guest experience across all retail departments. This role provides hands-on leadership for the retail business by driving operational execution, developing managers, and ensuring company standards are consistently achieved. The Store Retail Manager reports to the Store Director and partners to execute business priorities and support overall store performance.

Job Responsibilities

• Oversees the day-to-day retail operations of the store, ensuring departmental goals, operational standards, and financial objectives are achieved.

• Executes retail business plans and operational initiatives established by store and company leadership to drive sales, profitability, and guest satisfaction.

• Leads, coaches, and develops direct reports while fostering accountability, engagement, and continuous improvement.

• Partners with department managers to coordinate daily operations, resolve operational challenges, and strengthen collaboration across the store.

• Monitors sales, labor, inventory, shrink, and margin performance, identifying opportunities and implementing corrective actions to improve results.

• Ensures merchandising, promotional programs, pricing, inventory management, and product assortment plans are executed consistently and in accordance with company standards.

• Maintains high standards of food safety, sanitation, visual merchandising, inventory accuracy, and operational compliance throughout all retail departments.

• Collaborates with Culinary, Restaurant, Warehouse, Facilities, Marketing, and Human Resources teams to support overall store performance and deliver an exceptional guest experience.

• Supports workforce planning by assisting with recruiting, hiring, onboarding, scheduling, coaching, performance management, and succession planning for retail leadership positions.

• Reviews operational and financial performance with the Store Director and develops action plans to improve departmental results.

• Responds to guest concerns and employee relations matters promptly, partnering with the Store Director and Human Resources when appropriate.

• Serves as the senior retail leader on duty, providing direction and operational support during daily business and peak periods.

• Performs other duties as required or assigned.