Administrative Skills, Beverages, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Espresso Making, Leadership, Lift/Move 50 Pounds, Onboarding, Operations Processes, Point of Sale (POS) Systems, Problem Solving Skills, Resolve Customer Issues, Retail Management, Sales, Sales Operations, System Operations, Team Lead/Manager, Team Player, Training/Teaching
Amazing Barista Position at Scooter's Coffee
Scooter's Coffee is coming to Durham! We are looking for amazing baristas to create an amazing experience for our customers!
With over 900 locations nationwide, Scooters Coffee is a fast-growing brand in the coffee industry. We strive on amazing people, amazing drinks, and amazingly fast service. We pride ourselves in creating a culture that is constantly adding value and developing the members of our teams. We are passionate about coffee and are looking for amazing baristas with an amazing personality to grow with our company.
The shift leader is responsible for directing an efficient workflow and assisting the store manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the store manager is unavailable.
Why Scooter's Coffee?
- Offer competitive pay plus tips
- Free on shift drinks and food, and 30% off on drinks and food
- Flexible hours
- Paid training
- Growth opportunities. We are planning to open more Scooter's Coffee locations in Durham
Essential duties and responsibilities:
- Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "amazing" customer service experience
- Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
- Assist the store manager in onboarding and training new team members
- Develop effective working relationships with team members, identifying individual motivation factors
- Proactively seek opportunities to increase individual and team sales
- Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
- Ensure team members follow all health, safety, and sanitation guidelines
- Serve as a keyholder, following all opening and closing procedures
- Demonstrate punctuality, dependability, and adaptability
- Assist store manager with administrative duties as requested
Qualifications:
- Must be 18 years of age or older
- Passion for people
- Willingness to master brand recipes and techniques
- Energetic, fast-paced, flexible work style
- Ability to work cooperatively in a team environment
- Ability to teach others and communicate effectively
- Strong problem-solving skills and attention to detail
- Desire to take on a leadership role in a growing company
- Must be able to walk or stand continuously
- Ability to lift up to 50 pounds
Disclaimer: The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.