Overview TheStore Systems & IT Support Engineer is responsible for the support, administration, and continuous improvement of retail store systems and end‑user technology across the organization.This hybrid role combines:Ownership of Point of Sale (POS) and retail technology platformsAdvanced end‑user support and escalation managementLeadership in incident response, system optimization, and technical initiativesThe role ensures high availability of revenue‑critical systems while delivering excellent support experiences for store and corporate users. This position also serves as a technical leader and mentor, helping guide support operations and contributing to IT strategy and continuous improvement.Job Locations US-WA-SeattleAddress 1320 4th AveOur Culture If you're a people person, you're a PCC person. Maybe it's our co‑op roots, or maybe it's our Northwest nature, but we embrace stewardship and take action because we care. As one of the most trusted grocers in Seattle, we foster high standards and look to our staff members to build trust by acting with integrity toward our members and shoppers, and toward each other.PCC is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We value all the individual differences, life experiences, knowledge, self‑expression, unique capabilities and talent that our staff members invest in their work, stores and communities. Valuing diversity is a significant part of our culture, our values and PCC's success.PCC provides equal employment opportunities to all staff members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Main Job Responsibilities Store Systems (POS) Ownership Support, maintain, and optimise POS systems, payment platforms, and store technologyEnsure reliable transaction processing and minimal downtime across all locationsManage configurations, updates, patching, and deployments of POS systemsSupport pricing, promotions, product catalog, and system data integrityMaintain and troubleshoot POS hardware (registers, scanners, printers, payment devices)End-User Support & Service DeliveryProvide advanced technical support via phone, email, and ticketing systemsServe as an escalation point for complex technical issuesSupport a wide range of systems including endpoints, peripherals, POS hardware, and telephonyParticipate in on‑call rotation for after‑hours (24/7) and weekend supportDeliver excellent customer service to internal and external stakeholdersIncident, Problem, and Change ManagementManage and resolve incidents using ITSM tools and best practicesEngage and escalate incidents and problems to third‑party vendors as neededPerform root cause analysis and implement long‑term solutionsTrack and prioritise multiple incidents in a fast‑paced environmentDocument all work and maintain accurate ticket recordsSystems Integration & Application SupportSupport integrations between POS and enterprise systems (CRM, ERP, inventory, payment gateways)Collaborate across IT teams to deliver system enhancements and maintain application performanceEnsure consistency and accuracy of data across platformsVendor & Asset ManagementCoordinate with vendors, service providers, and payment processorsManage hardware lifecycle (inventory, repairs, replacement, disposal)Monitor vendor performance and escalate issues when necessaryTraining, Documentation & Knowledge ManagementTrain end users on systems, tools, and processesDevelop and maintain knowledge base articles and documentationMentor and guide junior team members and peersSecurity & ComplianceSupport PCI compliance and secure payment system operationsAdhere to organisational security policies and proceduresReport and respond to suspected security incidentsContinuous Improvement & Technical LeadershipIdentify trends and recommend system or process improvementsLead or contribute to technical initiatives and projectsResearch and recommend solutions to improve performance, reliability, and user experienceAct as a liaison between IT, internal business teams, and vendorsThis position works consistently at a light physical work level and may be asked to work on occasion at a medium or heavy physical work level when supporting stores or other off‑site events. Frequently required to sit, walk, reach, and grasp. Occasionally required to be on feet with a mix of standing and walking throughout shift.Qualifications and Skills Required Qualifications High school diploma or equivalent required5+ years of experience in IT support, systems administration, or retail technology environmentsExperience supporting POS systems and retail technology environmentsStrong knowledge of: Payment processing systems and devicesComputer networking (LAN/Wi‑Fi, telephony, VoIP)Hardware troubleshooting and device managementWindows, Android, iOS and Mac OS endpointsExperience with mobile device management (MDM) platforms and systems (such as Microsoft Intune)Experience with template‑based configuration management of hardware endpoints including development and support of operating system imagesFamiliarity with database architecture and systems (such as Microsoft SQL Server)Experience with ITSM tools and ticketing systemsFamiliarity with ITIL practicesAdvanced troubleshooting and problem‑solving skillsStrong communication and interpersonal skillsAbility to prioritise and manage multiple tasks in a fast‑paced environmentStrong customer service orientationAbility to explain technical concepts to non‑technical usersValid driver's licence and ability to travel between locationsAbility to participate in a 7 day a week on‑call rotationAbility to lift 10–40lbs and perform physical tasks as requiredDesired Qualifications Experience with POS systems (e.g., NCR, LOC, ECRS)Experience in retail grocery or hospitality environmentsProven ability to engage with specialised technical teams (security, network infrastructure, application development) and communicate at an appropriate technical level.Understanding of cybersecurity standards and best practices (especially PCI‑DSS)Experience mentoring or leading technical team membersBenefits and Perks Keep yourself and your family healthy . Medical, dental, and vision planCare for yourself and loved ones . Life Insurance, Short Term Disability, Long Term Disability, Parental Leave, Employee Assistance ProgramTake time off . Paid time off starting at 0.08 hours per hour worked, plus 6 paid holidays per year, and bereavement leaveSave for your future . 401(k) profit sharing contributionSave on expenses . Discounted ORCA bus pass, PCC cooking classes discount, staff discount on in‑store purchases, free PCC co‑op membership, Flexible Spending Account with pre‑tax savings on eligible health and child care expensesLearn more at job description is not meant to be an all‑inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position's scope and function within our company. PCC Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet the changing industry or business needs as necessary.Additional Details Work occurs in an office, a variety of off‑site environments and in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will provide reasonable accommodations to qualified applicants and employees with disabilities.Comp Details Salary Range: $96,200‑124,900/year depending on experience#J-18808-Ljbffr