Store Team Lead

• Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
• Be a true subject matter expert in all our product categories, having extensive knowledge of all our programs and cascading this down to team members.
• Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers. 
• Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to the company’s policies and guidelines. 

• Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
• Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
• Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)  
• Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
• Collaborate with SSL to evaluate employee performance and identify training needs. 
• With humility supervise and motivate Sales Leaders to perform their best.

• Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
• Coordinate daily customer service operations (e.g., sales processes, orders, inventory). 
• Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives. 
• Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
• Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer. 
• Execute other related duties as assigned.

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Benefits & Perks:

• • Medical, Dental & Vision Insurance 
  • 401k Retirement Plan
  • Higher Education Programs
  • Vacation Time, Paid Holiday & Birthday PTO
  • Monthly Bonus Potential 
  • WF Unlimited- Free Shipping
  • Chew On This- One give away product a month
  • Wild Chef - Allowance per month to shop in our store

• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
• Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
• Systems capabilities preferred:
• • SAP
  • Order Management Systems
  • Microsoft Office
• High school degree or GED preferred
• Previous retail supervisory experience preferred
• Wild Fork experience for a minimum of 6 months