Strategic Account Manager

Morpho Labs
  • Ashby, MA
    30+ days ago

    Job Description

    Why Morpho Exists

    Building something meaningful takes resources, yet access to capital still depends on where you live, who you know, and which institutions are willing to trust you. Even when capital is available, it sits fragmented across disconnected networks and hidden behind intermediaries. The result is a system that fails most of the people it should serve. Borrowers overpay. Lenders earn less than they should. Many are shut out entirely, not because they are unworthy of credit, but because today's infrastructure was never built to connect them. Morpho exists to solve this. Full article here.

    Location

    New York

    Role

    The mission of this role is to grow Morpho's most strategic enterprise accounts by building relationships and architecting expansion across the account's product surfaces powered by the Morpho stack. You'll own the growth of Morpho's 2 largest accounts: Coinbase and Robinhood. This is not reactive account coverage across a large book. It's deep, dedicated focus on a handful of relationships that define Morpho's Enterprise positioning. The role rests on three pillars: building the right relationships, growing existing product integrations, and expanding accounts into new Morpho products.

    Responsibilities

    • Relationships: Map each account's org chart, identify the key decision-makers, build trusted relationships across them and lead recurring. Make sure the right people inside Morpho are connected to the right counterparts. Build and run quarterly business reviews tracking adoption metrics and escalating blockers.
    • Grow existing products: Drive growth of live integrations by making sure each account is properly activated: strong marketing, good UX, comprehensive asset coverage, rollout across all jurisdictions, active user feedback loops, asset coverage and continuous improvement of the existing product.
    • Expand to new products: Get into each account's roadmap, build relationships to understand priorities, make the case for new Morpho integrations and act as the main coordinator for new build work streams. Act as a forward deployed PM for the account.
    • Internal point of contact: Act as the strategic customer's voice inside Morpho. Partner with Product to translate security, compliance, performance, and UX requirements into prioritized roadmap inputs, and run architecture workshops to unblock integration friction.

    What Success Looks Like

    First 30 days

    You've introduced yourself to all strategic accounts and are seen as the primary point of contact. Every account is on a regular cadence with async updates in between. You've drafted an account plan for them: growth thesis, key product opportunities, current blockers, and where expansion could go.

    First 4 months

    There's sensible, visible progress on all three pillars: relationships are established, existing integrations are measurably growing, and new product expansions are on the account's roadmap. You have done your first Quarterly Business Review with each account.

    In 1 year

    Account TVL has grown substantially year-over-year, and you've expanded the relationship to the fullest extent: the existing products are fully activated and the highest-value new integrations have been adopted or committed. There is little left to sell that hasn't been put in motion.

    Must-have Experience & Skills

    • Track record of growing strategic enterprise accounts from a single integration into multi-product expansion, ideally at a category-defining infrastructure or fintech company.
    • Strong relationship-building: able to navigate large, complex orgs, find the real decision-makers, and earn their trust.
    • Genuine product sense: can sit with an account's PMs, understand their roadmap, and make a credible data-backed case for what they should build next.
    • Comfort with enterprise contracts (SLAs, indemnification, compliance, termination) and reaching commercial outcomes both sides own.
    • Product fluency with blockchain infrastructure (APIs, smart contracts, custody, liquidation, oracles), enough to follow engineering conversations and debug integration issues.
    • Demonstrated ability to run recurring account business reviews, quantify retention and expansion and track upsell/growth.
    • Humble.

    Perks & benefits

    We design benefits around deep work and growth, so you can do the best work of your career. Expect fair, top-tier compensation, real flexibility, time together in Paris, great health coverage, and support to keep learning.

    Equal opportunity

    We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment.

    Numbers & Facts

    LocationAshby, MA

    Skills

    • Application Programming Interface (API)unmatched
    • Blockchainunmatched
    • Cadenceunmatched
    • Continuous Improvementunmatched
    • Customer Relationsunmatched
    • Customer/Client Researchunmatched
    • Debugging Skillsunmatched
    • Enterprise Salesunmatched
    • Establish Prioritiesunmatched
    • Marketingunmatched
    • Metricsunmatched
    • Organizational Skillsunmatched
    • Salesunmatched
    • Sales Managementunmatched
    • Service Level Agreement (SLA)unmatched
    • Strategic Accountsunmatched
    • Up-Sellingunmatched
    • User Interface/Experience (UI/UX)unmatched

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