Strategic Account Manager

Job Description:

The Strategic Account Manager (SAM) is responsible for developing, maintaining, and expanding strategic relationships with key National and Regional residential home builders and OEM customers. This role is central to driving revenue growth and market penetration by ensuring alignment between customer needs and REHAU's offerings. The ideal candidate will possess a strong background in sales, plumbing/hydronics systems, and strategic account management, as well as the ability to build lasting, value-based relationships across departments and customer organizations.

Key Responsibilities:

Strategic Account Management:

• Develop tailored strategic account plans, including growth goals, customer-specific tactics, and market insights.
• Maintain and grow strong, trusted relationships with customers by providing proactive support, timely solutions, and regular communication.
• Lead collaboration across departments (sales, marketing, product development, engineering, customer support) to fulfill customer needs and REHAU objectives.
• Monitor and report on account performance metrics, revenue forecasts, and business health to internal stakeholders and customers.
• Stay current with industry trends, market conditions, and competitive activity to advise on strategy.
• Lead negotiation, renewal, and execution of contracts with favorable terms.

Home Builder Focus:

• Maintain and develop profiles of key builders including decision-makers, go-to-market plans, and installer partnerships.
• Expand contractual relationships with targeted national and regional builders aligned with business growth strategies.
• Support field sales by guiding contractor relationship development and establishing agreements between installers and builders.
• Communicate objectives, KPIs, and strategic initiatives clearly to field sales teams.

OEM Focus:

• Maintain and grow OEM customer profiles, including decision-makers and needs assessments.
• Collaborate with internal stakeholders across product management, legal, engineering, supply chain, and operations.
• Identify and develop new OEM opportunities aligned with divisional growth objectives.
• Provide strategic updates to management and executive teams regarding KPIs, revenue growth, and account profitability.

Qualifications:

• Minimum 5 years of experience in strategic sales/account management, preferably in plumbing/hydronics or a technical/wholesale sales setting.
• Strong technical understanding of hydronic and plumbing systems.
• Excellent leadership, project management, and relationship development skills.
• Strong analytical skills and business acumen.
• Excellent written and verbal communication and presentation skills.
• Familiarity with the plumbing/hydronics industry is preferred.
• Experience using Salesforce CRM.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Willingness to travel 50% to customer sites and industry events.

What We Offer:

• Competitive base salary and performance-based bonus
• Medical, dental, and vision insurance
• 401(k) with 4% company match
• Tuition reimbursement
• Generous PTO and 11 paid holidays
• Bonus of up to 28% annually
• Salary Range: $140K to $170K