Job Description
Overview
The Strategic Account Leader owns the end-to-end commercial and financial performance of assigned enterprise accounts. This role is accountable for revenue growth, margin performance, business development, client satisfaction, and long-term account strategy.
Operating as a single point of accountability, the Strategic Account Leader leads account strategy, drives deal origination and closure, and ensures alignment between commercial commitments and operational delivery.
Benefit Information:
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Responsibilities
Key Responsibilities
1. Full Account Ownership
- Own overall account performance, including revenue, margin, and growth targets
- Develop and execute multi-year account strategy and roadmap
- Operate as the single-threaded leader accountable for account outcomes
2. Business Development & Growth
- Own pipeline creation, deal strategy, and closure within assigned accounts
- Drive expansion revenue through cross-sell, upsell, and new service offerings
- Lead pursuit strategy for large and complex deals, including pricing and positioning
- Direct and align BD/sales resources supporting the account
3. Client Leadership
- Serve as the primary executive relationship owner
- Build trusted relationships with C-level and senior stakeholders
- Lead contract renewals, renegotiations, and strategic discussions
- Drive client satisfaction, retention, and long-term partnership growth
4. Financial Performance
- Accountable for revenue growth and gross margin performance
- Drive pricing strategy, cost optimization, and profitability improvements
- Partner with finance on forecasting, planning, and variance management
5. Risk & Delivery Alignment
- Ensure commercial commitments align with operational delivery and margin expectations
- Identify and proactively mitigate financial, operational, and relationship risks
- Maintain strong forecast accuracy and business visibility
6. Cross-Functional Leadership
- Align and influence operations, finance, and sales teams to deliver account outcomes
- Drive accountability across functions without direct authority
- Ensure seamless transition from deal closure to execution
Qualifications
Qualifications & Experience
- 12+ years of experience in strategic account management, business development, or P&L leadership
- Proven track record of driving revenue growth and closing large, complex deals
- Strong financial acumen, including experience managing revenue and margin performance
- Experience working in matrixed organizations with cross-functional leadership
- Industry experience in facilities management, semiconductor, advanced manufacturing, or related sectors preferred
- Fluency in Mandarin.
Numbers & Facts
| Location | Phoenix, AZ |
| Industry | Business Services - Other |
| Company Size | 10,000 employees or more |
| Year Founded | 1909 |
| Website | http://www.abm.com/ |
About Company
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)