Strategic Account Manager, US Global Selling

Amazon.com Inc

Seattle, WA

JOB DETAILS
SKILLS
Advertising, Automation, Customer Experience, Customer/Client Research, Data Analysis, Documentation, Entrepreneurship, Establish Priorities, International Sales, Leadership, Logistics, Marketing Strategy, Process Improvement, Product Programs, Retail, Sales, Sales Cycle, Sales Management, Sales Operations, Strategic Accounts, Tax Regulations, Team Building, Team Lead/Manager, Technical Sales, eCommerce
LOCATION
Seattle, WA
POSTED
30+ days ago

We are seeking an strategic-minded candidate with a passion for entrepreneurship and a desire to make real impact for Amazon customers globally. Our mission is clear: help NA-based Amazon sellers expand their successful footprint globally through sales excellence and technical automation. Our org is already a multi-billion-dollar business and we believe it is still Day 1. This role offers the opportunity to innovate, drive ecommerce strategy, and elevate the total merchant, seller, and customer experience on a global scale.

Success in this role requires ability to deep dive into complex data and the ability to make high-quality judgments with limited information. The ability to earn trust and influence across global internal and external stakeholders including sellers and service providers, is crucial. Striking the balance of executional excellence to drive program success while Thinking Big to develop long-term solutions with multiple product and program teams is essential. Effective documentation and review mechanisms are also important for expediting buy-in from leadership and teams. We are building a team that is passionate about retail and eCommerce, embraces ambiguity with a fast-moving and trial-and-error mindset, and can understand sales operations in various countries while also engaging with leadership to prioritize resources and decisions.

Key job responsibilities

The primary focus of this position is Europe, with key responsibilities including managing and growing a profile of key accounts across 9+ EU marketplaces, driving improvements across a range of selling and expansion-related fields including logistics, advertising, promotions, tax, compliance, fulfillment, and more. You will build a deep knowledge and complete purview of the leading edge of global eCommerce, and manage daily responsibilities including:

  • Qualifying and managing a book of business

spanning multiple categories and countries

  • Identifying and resolving bottlenecks or other

addressable CX opportunities across a multifaceted,

complex European business landscape

  • Liaising and maintaining regular communication

with key internal and external stakeholders

  • Marketing strategies and support for regular and key seasonal events
  • Analyzing data and producing insightful business

strategies that make a difference

  • Building multi-domain subject matter expertise

through management of parallel business initiatives

About the team

Join US Global Sales, where we own the full business lifecycle of North American sellers expanding into 19 global marketplaces. Our mission is to make worldwide selections as accessible and affordable as those on Amazon.com. While NA sellers excel in the US, their global expansion journey is just beginning. We"re dedicated to simplifying international selling for US sellers, working closely with them and both tech and non-tech partners in supply chain, compliance, logistics, and local teams, etc. Our mission is turning this Day One ambitions into global success stories.

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles