We're looking for a Strategic Account Specialist to help build lasting customer partnerships and support the delivery of life-changing medical devices to patients worldwide. Every customer interaction you make matters.
What You'll Do
Build and maintain strong relationships with strategic customers.
Manage customer orders, changes, and delivery commitments.
Drive customer satisfaction, retention, and account growth.
Prepare quotes and support customer proposals.
Partner with Sales, Operations, Engineering, and Quality to deliver customer-focused solutions.
Analyze account performance and identify process improvements.
Serve as the voice of the customer to enhance the customer experience.
What We're Looking For
Bachelor's degree or equivalent experience in business administration, supply chain and applicable programs.
3+ years of experience in customer service, account management, supply chain, sales support, or a related field.
Strong communication, relationship-building, and problem-solving skills.
Experience using CRM and ERP systems to manage customer information, track interactions, and maintain accurate records.
Proficiency with Microsoft Office (Word & Excel), email platforms, and business systems to create reports, manage communications, and maintain records.
Ability to effectively use customer support tools such as ticketing systems, knowledge bases, and digital communication platforms.
Strong computer skills with the ability to quickly learn and adapt to new software and technology.
Ability to multitask across multiple systems while managing customer inquiries and priorities.
Strong attention to detail, data accuracy, and analytical skills to identify trends and improve customer processes.
Understanding of data security and confidentiality practices when handling customer information.
Join a team where your work strengthens customer partnerships and helps deliver products that improve lives. Apply today!
M-F Flexible schedule between 7am-6pm, onsite with flexibility to WFH with approval.