The Staff Pad is proud to partner with a leading
cloud consulting company in Dallas, TX, and we are seeking an experienced
Client Partner to serve as a key liaison between clients and the company’s
consulting, delivery, and leadership teams
The Client Partner owns the overall relationship,
client experience, and success of an assigned portfolio of clients
Reporting to the Client Partner Lead, the Client
Partner develops a strong understanding of each client’s business priorities,
Dayforce environment, services, challenges, and goals, ensuring the partnership
delivers ongoing value as their needs evolve
Schedule: Full-Time
What You’ll Do
Key Responsibilities
Client Relationship & Experience
- Serve
as the primary liaison and relationship owner for an assigned portfolio of
clients
- Build
trusted relationships with key stakeholders and executive sponsors
- Understand
client objectives, priorities, challenges, expectations, and Dayforce
environment
- Lead
regular client meetings, account reviews, and relationship-focused
discussions
- Act
as the client advocate internally, ensuring needs, concerns, commitments,
and expectations are clearly communicated and addressed
- Gather
Voice of the Customer feedback and to identify changes in client sentiment
- Maintain
proactive, transparent communication during client concerns, delays, or
challenges
Portfolio & Client Health
- Maintain visibility into client health,
risks, priorities, opportunities, and key contract milestones across the
portfolio
- Monitor contracted hours, utilization,
remaining hours, and ticket trends to identify concerns and opportunities
- Proactively address blockers, concerns, identify
emerging client risks and escalate appropriately
- Use dashboards, reports, and client data to proactively manage the
portfolio
Strategic Client Engagement
- Drive value-focused client conversations beyond
tickets to outcomes, priorities, risks, and future needs
- Lead
meaningful account discussions around services, priorities, progress, and
opportunities
- Identify
opportunities to improve adoption, optimize processes, address recurring
challenges, or better leverage Dayforce
- Understand
upcoming client initiatives and organizational changes that may impact
their Dayforce environment or company support needs
- Coordinate
with subject matter experts when deeper technical or functional expertise
is needed
- Ensure clients experience the company as a
coordinated partner across services and teams
Growth & Opportunity Identification
- Build knowledge of the Dayforce platform
and key functional areas to recognize unmet client needs
- Identify business challenges, planned
initiatives, and capability gaps that may present growth opportunities
- Partner with company and Dayforce resources on
opportunities aligned with client needs and business value
Internal Collaboration & Escalation
- Partner
closely with Domain Directors, consultants, the Data Coordinator, service
leaders, and leadership to understand client priorities and context
- Maintain
visibility into service delivery without managing day-to-day consultant
work
- Engage
the appropriate Domain Director or service owner when delivery concerns,
client commitments, or service issues require attention
- Clearly
communicate client needs, business impact, and relationship risks through
established prioritization processes
- Escalate
critical or time-sensitive client concerns while maintaining ownership of
client communication and confidence
- Participate
in portfolio and account reviews, contributing relevant client insights to
planning and prioritization discussions
- Remain
professional, calm, and solution-focused during escalations and difficult
client conversations
- Ensure
clients receive timely communication on significant concerns, commitments,
and next steps
Customer Knowledge & Governance
- Maintain accurate and up-to-date client
information in designated systems and shared repositories
- Document client priorities, risks,
preferences, commitments, initiatives, and relevant relationship history
- Maintain sufficient documentation to
support continuity during absences or account transitions
- Ensure relevant client context is
accessible to internal teams supporting the account
- Follow established processes for
onboarding, transitions, renewals, account reviews, sponsor engagement, and
documentation
What We Are Looking For
Qualifications & Experience
- Bachelor's degree in Business Administration,
Marketing, Communications, or a related field required
- Experience in client relationship
management, account management, customer success, consulting, or a related
client-facing role
- Experience collaborating across
functional teams and influencing outcomes without direct authority
- Experience with Dayforce, HR technology,
SaaS, or professional services highly preferred
Additional Skills and Attributes
- Proven ability to build trusted
relationships with operational and senior stakeholders
- Strong client-service orientation with
excellent ownership, accountability, and follow-through
- Excellent communication, facilitation,
presentation, and relationship management skills
- Strong business judgment with the
ability to manage competing priorities and multiple client relationships
- Ability to identify trends, risks,
opportunities, and client needs from operational information
- Ability to develop working knowledge of
Dayforce modules and connect client needs with appropriate internal resources
What You Can Expect
Compensation, Benefits and Perks
- Competitive
Compensation based on experience
- 100%
employee-paid benefits + First $450 of spouse/child coverage paid
- Flexible
Spending Accounts and Health Savings Account
- Medical,
Dental, Vision, Life and AD&D insurance
- Employee
Assistance Program
- 401(k)
retirement plan (no match)
- $100/month
downtown parking benefit
- Complimentary
Trophy Fitness membership (gym located inside office building)
- 160
hours of PTO + 10 paid holidays
This is
an opportunity for a client-focused professional to play a meaningful role in
strengthening long-term partnerships, connecting clients with the right
expertise, and helping them realize greater value from their Dayforce
investment. If you are proactive, organized, and motivated by building strong
client relationships and driving meaningful outcomes, we invite you to apply today
!