The role is highly strategic—not operational, delivery, or program management focused.
Candidates should have strong experience in digital marketing and omni-channel strategy, ideally within the pharmaceutical industry supporting both HCP (physician) and patient campaigns.
Experience with multiple digital media channels (websites, email, CRM/SMS) and optimizing user journeys to drive customer engagement and conversion.
Should be comfortable making recommendations, building stakeholder relationships, and influencing brand teams.
Communication, stakeholder management, and ability to present ideas/strategies are highly valued.
Prioritization skills are important—must be able to balance needs across HCP and patient campaigns and multiple brand initiatives.
Qualifications:
Agency experience is highly preferred due to the fast-paced, client-service nature (but strong pharma in-house experience is also considered). Requires a more specialized combination of omnichannel strategy, connected customer experience, HCP/pharma expertise, and strategic leadership.
Work experience shows hands-on digital strategy leadership.
5–7 years of relevant experience required; educational background is less important than direct experience.
Must be able to work onsite in Wilmington, DE at least 3 days per week (60% in-office policy), but can be flexible for the right candidate and open to 2 days if needed—however, full-time conversion would require 3 days in office.
Candidates must be strategic, not just operational or technical; must demonstrate digital expertise relevant to customer engagement strategy (not program management or purely operational backgrounds).
Previous experience at digital/healthcare agencies like Digitas Health, Click Health, or Publicis is acceptable.
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Numbers & Facts
Location
Wilmington, DE
Industry
Staffing/Employment Agencies
Salary
$65–$75 Per Hour
Company Size
500 to 999 employees
Website
https://www.thefountaingroup.com/
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.
Skills
Biotech and Pharmaceuticalunmatched
Campaignsunmatched
Channel Strategiesunmatched
Customer Conversionunmatched
Customer Experienceunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Digital Mediaunmatched
Establish Prioritiesunmatched
Healthcareunmatched
Leadershipunmatched
Marketing Strategyunmatched
Online Marketingunmatched
Operational Strategyunmatched
Presentation/Verbal Skillsunmatched
Project/Program Managementunmatched
Short Messaging Service (SMS)unmatched
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