Strategic Operations Lead

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Job Title

Strategic Operations Lead

About your role:

The Cybersecurity Technology Operations (CSTO) team provides operational support, reporting, planning, and coordination across cybersecurity technology services. The Strategic Operations Lead is an individual contributor role for someone with developing experience in technology operations, project coordination, reporting, and execution management who can operate with structure, judgment, and attention to detail. This role partners with the VP, CSTO, and leadership team to prepare materials, maintain operational visibility, track commitments, coordinate follow-up, and help drive consistent execution across CSTO workstreams.

What you'll do:

• Prepare and update leadership presentations, reports, briefings, meeting materials, action trackers, and communications for CSTO operating reviews.
• Track initiatives, milestones, action items, blockers, follow-ups, risks, and status updates across CSTO workstreams.
• Support operational governance processes, including documentation, reporting cadence, commitment tracking, standard work, and escalation follow-through.
• Help maintain JIRA hygiene by keeping epics, stories, tasks, due dates, milestones, owners, and statuses current and aligned.
• Assist with dashboards and reporting that show service performance, control coverage, delivery execution, operational effectiveness, risk reduction, and resource utilization.
• Collect, organize, and analyze capacity, staffing, workload, demand, contractor utilization, and priority information to support leadership decision-making.
• Document recurring delivery issues, organize supporting information, coordinate corrective actions, and follow up with accountable owners.
• Support special projects, process improvements, tooling updates, operational assessments, and continuous improvement activities as assigned.

Experience you'll need to have:

• Associate Degree, Diploma, or equivalent combination of education, training, certification, and experience.
• 3+ years of experience in business operations, technology operations, project coordination, reporting, analytics, cybersecurity operations, program support, or a related field.
• Experience preparing or maintaining presentations, reports, status updates, meeting notes, action trackers, spreadsheets, dashboards, or leadership materials.
• Experience tracking tasks, initiatives, milestones, risks, issues, blockers, follow-ups, or delivery commitments across multiple workstreams.
• Proficiency with Microsoft Office 365, including Excel, PowerPoint, Word, Teams, Outlook, and SharePoint.
• Experience with JIRA or a similar work management, ticketing, or project tracking platform.
• Strong attention to detail, organization, follow-through, analytical thinking, written communication, and verbal communication skills.
• Ability to manage competing priorities, work independently with guidance, engage cross-functional partners, and help drive issues toward resolution.

Experience that would be great to have:

• Bachelor's Degree in Business, Technology, Cybersecurity, Information Systems, Data Analytics, or a related discipline.
• Exposure to cybersecurity operations, technology operations, service management, risk management, control compliance, operational governance, or KPI development.
• Familiarity with tools such as ServiceNow, Confluence, Power BI, Power Automate, Microsoft Copilot, JIRA, or similar platforms.
• Experience supporting leaders, teams, projects, operating rhythms, process documentation, scorecards, dashboards, or project status reporting.
• Experience working in large enterprise technology organizations, internships, rotational programs, military service, volunteer initiatives, or team environments requiring coordination and follow-through.

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:

Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

#LI-RM1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact 

AskHR.US@fiserv.com

. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.