Strategic Operations Manager, Mobile Service

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary As a Staff Program Manager, you will spearhead high-impact technical and operational projects that elevate our systems to new heights. You will be responsible for driving systemic change, owning the strategy and scale of our mobile fleet operations, and fostering deep cross-functional collaboration. This role requires a leader who can define the future of the mobile fleet ensuring accountability and operational excellence across the market. In this capacity, you will own the end-to-end strategic planning, vehicle allocation, policy design, and operational excellence of our Mobile Service vehicle fleet. Responsibilities Scale Operations: Implement scalable operations solutions that support Rivian's growth trajectory and maintain our position as an industry leader Program Leadership: Provide regular executive updates on project progress, proactively identifying roadblocks and driving issue resolution to enhance the customer and team member experience Fleet Accountability: Drive overall fleet accountability through new processes and program adjustments through the lifecycle the mobile service vehicles Vehicle Decommissioning: Drive the strategic oversight of fleet cycle out, optimizing asset utilization and maximizing financial returns Mobile Service Strategy & Roadmap: Own the overall mobile service strategy, long-range vehicle forecasting, and coverage/capacity model planning Mobile Vehicle Fleet Management: Manage the end-to-end lifecycle of mobile vehicles, including vehicle services setup, change management, alert follow-ups, and initial assignments Policy Design & Adherence: Design and enforce policies regarding take-home vehicle usage, service hours, driving hours, and on-site compliance standards for the mobile fleet Budget and Forecasting: Create, manage and update the Mobile Service forecast and budget, incorporating a fleet strategy that accounts for program scale, changing demand, mobile-first targets, and fleet mix Vendor & Tooling Management: Manage relationships with upfitters, tooling providers, and vehicle service vendors while driving tooling audits and fulfillment Field Support & Operational Health: Deliver operational support for allocations, tooling, and supply distribution, while facilitating vehicle safety audits, inspections, and PM compliance Non-RivOS Systems Management: Establish day-to-day operations and standards using external platforms like Geotab, Emkay, Bluedot, and MoveEV Program Budget & Compliance: Manage the program budget and maintain strict operational compliance with legal, tax, and corporate policy standards B2B Mobile Readiness: Drive operational systems and processes to ensure full B2B mobile readiness Data & Analytics: Define and build mobile fleet reporting dashboard requirements in partnership with the Analytics team Qualifications Strategic Leadership: Exceptional ability to set clear objectives and align complex system efforts with overarching organizational goals Operational Excellence: Proven track record of optimizing processes and reducing costs through innovative technical solutions Data-Driven Decision Making: Expert at utilizing data analytics to enhance fleet performance and ensure strict adherence to industry standards Cross-Functional Collaboration: Strong ability to build relationships across departments to integrate fleet systems seamlessly with broader business functions Data and Technical Management: Experience and aptitude with platforms like JIRA, Confluence, Hex and databricks for reporting, analytics, and dashboards Risk Management: Proactive approach to identifying potential system risks and implementing effective mitigation strategies to ensure fleet safety and reliability Continuous Improvement: Champion of a culture of continuous improvement, staying ahead of industry trends and implementing best practices for system evolution Resource Optimization: Efficiently manages complex resources, including budgets, personnel, and large-scale vehicle data, to maximize operational efficiency Fleet Operations: Proven experience managing mobile fleet logistics, tooling fulfillment, vendor relations, and third-party tools like Geotab, Emkay, Bluedot, or MoveEV Education: Bachelor's degree or 5+ years of industry experience Physical Requirements: Ability to stand, sit, or walk for 8-10 hours per day Required to communicate using phone, computer and/or e-mail Ability to view, read, and interpret documents Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations Pay Disclosure The salary range for this role is $102,300 to $135,580 for Atlanta, GA based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Plan if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.