Strategic Operations Manager (Onsite)

Strategic Operations Manager (Onsite)

Reports To: Enterprise Account Director

Location: Louisville, KY

Environment: Onsite with Customer

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As Strategic Operations Manager working within Managed Service (one of our entities),you will be responsible for operating as a key member of Redwood’s embedded operations team within a flagship enterprise partner. You will support transportation execution, resolve operational challenges, coordinate with carriers and 3PL partners on issue resolution, and ensure the reliable flow of materials into manufacturing production operation.

This role requires a strong operator mindset, balancing urgency, ownership, and sound decision-making in a fast-paced and highly visible environment while partnering directly with customer stakeholders. The position carries a high degree of visibility and accountability, directly influencing customer success while serving as a critical leader within the Redwood operations team

How You Make a Difference Everyday:

• Lead end-to-end transportation execution across manufacturing sites and network flows
• Maintain real-time visibility into inbound materials, shipment status, and production priorities
• Proactively identify risks (delays, capacity constraints, service failures) and drive swift resolution
• Own and manage escalations, coordinating across carriers, suppliers, and internal teams
• Partner closely with material planners, warehouse teams, and customer stakeholders to align execution with production needs
• Deliver timely updates, insights, and recommendations to ensure continuity of operations
• Align transportation strategies with evolving operational and production requirements
• Drive performance against KPIs across service, cost, and execution metrics
• Foster accountability and execution discipline across all stakeholders
• Identify and implement continuous improvement opportunities to enhance processes and outcomes
• Represent Redwood onsite as a trusted, responsive, and solutions-oriented partner
• Participate in business reviews, training sessions, and onsite meetings as a key transportation leader
• Provide after-hours support when needed to ensure uninterrupted customer operations

You’ve Got This?

• High School diploma required; Bachelor’s degree preferred
• 4+ years of experience in transportation, logistics, or supply chain operations
• Experience in high-volume, execution-driven environments
• Strong understanding of transportation modes (LTL, TL, etc.)
• Hands-on experience with load planning, shipment tracking, and issue resolution
• Customer-facing experience in a professional setting
• Exposure to TMS, ERP, or similar operational systems
• Demonstrated critical thinking and problem-solving abilities
• Ability to travel up to 10% for customer and team engagements
• High integrity and professionalism
• Strong analytical and problem-solving capabilities with a solutions-oriented mindset
• Ability to thrive in fast-paced, high-pressure environments with competing priorities
• Excellent communication and relationship-building skills across diverse stakeholders
• Exceptional organizational and time-management abilities
• Proven ability to prioritize, multitask, and execute with precision
• Adaptability in dynamic operational environments
• High degree of ownership, accountability, and follow-through
• Ability to work both independently and collaboratively
• Proficiency in data analysis and generating actionable insights (Excel required)
• Working knowledge of ERP systems to support operational execution

Tools You Will Use:

• Zendesk
• Harvest
• Confluence
• MercuryGate TMS (including Edge and Mojo)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Tableau

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule:

This position is full-time and onsite Monday through Friday from 8:00 AM to 5:00 PM EST with an hour break, but flexibility is available based on coverage.

Compensation Range:

Salary Range:

$70,000 - $75,000

This position is eligible to earn quarterly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.