Strategic Planning Manager (Korean Bilingual Required)

HIGHLIGHTSOn-SiteFull-TimeCVI LOCATIONHuntsville ALStep into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions Media Entertainment Solutions Vehicle Solutions and Eco Solutions. Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG we strive to make Life Good for Everyone.What we can offerA crafted employee experience designed to foster professional growth a focus on health & well-being and an internal community that will set you up for success.We offer an environment that enables colleagues to demonstrate their capabilities focus on their work and create value. At LG youre encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal merit-based opportunities across the board. We want our colleagues to grow with our global business. Thats why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the teamThe OpportunityThe Korean Bilingual Strategic Planning Manager will support business strategy development performance management and customer experience innovation initiatives across LG Electronics service operations. This role is responsible for identifying growth opportunities analyzing business performance managing key performance indicators and supporting strategic initiatives that improve customer satisfaction and operational effectiveness.Fluency in Korean is required for this position.ResponsibilitiesSupport the development and execution of strategic plans operational initiatives and customer value improvement programs.Monitor analyze and report key business KPIs including Customer Satisfaction NPS RTAT Productivity Reclaim Rate Service Profitability and Cost Metrics.Develop executive dashboards business reviews and performance reports for leadership headquarters and global stakeholders.Interpret data from service operations VOC digital platforms and market research to identify opportunities and risks.Identify customer pain points operational inefficiencies and business improvement opportunities through data-driven analysis.Conduct market intelligence benchmarking and SWOT analysis to identify competitive advantages and growth opportunities.Collaborate with Customer Service Field Service Technical Support Sales HQ and external partners to support business initiatives.Prepare executive presentations business reviews and strategic recommendations for leadership decision-making.Support annual business planning budgeting forecasting and special strategic projects.Drive continuous improvement initiatives through process optimization standardization and performance management.Education Experience RequirementsBachelors degree in Business Industrial Engineering Data Analytics Statistics or related field.7 years of experience in Strategy Planning Business Analytics Consulting Project Management Operations or related functions.Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.Advanced proficiency in Microsoft Excel and PowerPoint required.Experience with Google Data studio Tableau SQL Python or other analytics tools preferred.Excellent verbal and written communication skills including executive-level presentation capability.Experience managing cross-functional projects and working with global stakeholders.Bilingual EnglishKorean must be able to read and write KoreanRecruiting Range110000-115000 USDBenefits Offered Full-Time EmployeesNo-cost employee premiums for you and your eligible dependents for competitive medical dental vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401k Retirement Savings Plan with several investmentoptions.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives varies by role.Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits such as paid parental leave and support for families raising children with learning social behavioral challenges or developmental disabilities.Group Rate Life and Disability Insurance.Benefits Offered TemporaryContractors Eligible for the relevant benefit programs offered through our partner agencies.Privacy Notice to California ApplicantsApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973-477-7090 orsupportlg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.In addition to the above LG believes that pay transparency is a key part of diversity equity and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset experience licensure certifications internal equity and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable the salary range listed may not reflect all geographic differentials applied.