Vacancy NameStrategic Progams Director CompanySentry Data Systems SpecialityCustomer Management CategoryPermanent Location Country Office LocationHome based - US Additional Locations Introduction to Craneware
Let's transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.
If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we''ll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Team
This is a high-impact individual contributor role responsible for shaping and executing strategy, influencing operational excellence, and serving as a recognized industry expert within the healthcare ecosystem. Operating in a highly matrixed environment, this position collaborates closely with Support, Product, and other customer-facing teams to ensure operational execution aligns with customer goals, contractual commitments, and industry best practices.
The role brings industry insight, strategic perspective, and thought leadership, representing the organization externally at conferences, advisory panels, and trade events-helping amplify our voice, credibility, and leadership across healthcare, Revenue Integrity, pharmacy, and 340B communities.
You Will Be
- Serving as a trusted advisor to internal teams and external customer stakeholders, providing nuanced, data-driven insights that inform decision-making, operational improvements, and customer engagements.
- Leveraging deep industry expertise to guide best practices across Revenue Integrity, pharmacy, and 340B-related operations.
- Partnering with Product and other customer-facing teams to ensure service delivery aligns with customer objectives, contracted Statements of Work (SOWs), and evolving regulatory and policy requirements.
- Influencing execution through collaboration rather than direct authority, ensuring alignment across complex, cross-functional workflows.
- Leading initiatives to assess, refine, and standardize operational processes across customer accounts.
- Translating customer engagement insights into actionable internal recommendations that support scalability, performance improvement, and consistent delivery.
- Representing the organization as a recognized thought leader at industry conferences, customer forums, and professional events.
- Contributing to and deliver white papers, panel discussions, webinars, and speaking engagements that reinforce brand leadership, policy fluency, and industry credibility.
- Acting as a key influencer across assigned accounts, coordinating cross-functional activities without direct reporting relationships.
- Collaborating with customer-assigned resources and partners to ensure contract execution meets expectations and delivers measurable value.
- Participating in external advisory panels, 340B coalitions, and trade associations to remain current on regulatory, legislative, and policy developments.
- Providing actionable insights to internal leadership and customer executives based on external engagement and policy trends.
- Developing and presenting quarterly strategic reviews using customer, industry, and performance data.
- Partnering cross-functionally to translate insights into measurable improvements and implemented solutions.
You Will Bring
- Bachelor's degree in Business, Healthcare Administration, or a related field; advanced degree preferred.
- 7+ years of experience in healthcare operations, account management, or customer program execution, with a defined area of specialization. Equivalent combination of education and deep industry experience will be considered.
- Strong background in healthcare operations, process improvement, program execution, and contract delivery within Revenue Integrity, pharmacy, or 340B environments.
- Advanced ability to analyze performance metrics and drive data-informed decision-making.
- Demonstrated experience managing and delivering against contracted Statements of Work within defined timelines.
- Strong analytical and problem-solving skills with the ability to assess complex operational challenges and implement practical solutions.
- Excellent written and verbal communication skills, with proven experience representing organizations as a subject matter expert in external forums.
- Executive presence and confidence engaging senior leaders, external stakeholders, and large audiences.
- Willingness and ability to travel 25-40% to support customers, corporate initiatives, and industry representation.