Strategic Program Manager

Strategic Program Manager - Remote

Job Responsibilities

• Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
  
• Extensive problem-solving skills, with the fortitude to drive resolutions to a close
  
• Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
  
• Monitors and manages the program level milestones, risks, issues, and decisions
  
• Drives decision making processes where and when appropriate
  
• Works with leadership and technical leads to staff and resource the program appropriately
  
• Escalates and drives program level issues resolution and risk mitigation
  
• Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
  
• Responsible for managing program level procurement reporting and visibility
  
• Ensure roles and responsibilities are defined and align to staffing plans
  
• Responsible for end-to-end program delivery and quality
  
• Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
  
• Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
  
• Ensures the program is aligned to the statement of work.
  
• Works with the appropriate leadership and team members to define the statement of work and any changes
  
• Monitors and assesses customer satisfaction, quality, and profitability.
  
• Project managers assigned to the program will report to the program manager
  
• Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
  
• Creates and manages long term goals for the program or portfolio of projects.
  
• Responsible for ensuring the successful onboarding and offboarding of program resources
  
• Acts as a liaison between program staff and upper management/executives
  

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
  
• A minimum of 10 years' progressive experience in a related field required
  
• Minimum of 5 years active Program Management experience
  
• Minimum 10 years of Project Management experience
  
• Experience working with Financial Customers
  
• One to three years prior sales/business development experience is preferred
  
• Salesforce CRM software experience
  
• Experience managing, tracking, and forecasting the financials and budgets for large scale programs
  
• Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
  
• Excellent understanding of the contract process
  
• Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
  
• Good understanding of Supply Chain processes
  
• Ability to work independently and aggressively track to program timelines
  
• Strong team skills
  
• Strong communication skills (written, verbal, and presentation)
  
• Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred
  
• Experience working multi-site (global environments) is a plus.Ste