Strategic Program Manager, Operating Model Transformation

Are you a Program Manager (non-technical) ready for a change in your career? This could be a phenomenal opportunity to explore!

We are seeking talent to support Aon Business Services (ABS) in a multi‑year strategic Operating Model Transformation. Reporting to the Director of Program Management for partnering closely with an Internal Consulting team and collaborators across the enterprise, this role is responsible for running the governance, planning and performance management framework that enables successful delivery of the transformation across solution lines, regions, and functions.

This is a hybrid role with the flexibility to work both virtually and from one of our US offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed!

What the day will look like

Key Responsibilities

Program Planning & Delivery Management

• Build and maintain the collaborative transformation roadmap, including scope, achievements, critical path, and interdependencies across workstreams
• Facilitate identification, assessment, prioritization, and mitigation of program risks and dependencies, ensuring regulatory, compliance and operational risks are considered in all program activities
• Raise critical risks and recommended solutions to senior collaborators, and partner with workstream leads to baseline plans, monitor progress, and implement corrective actions where delivery risks emerge
• Drive planning, measurement and tracking of progress and benefits realization, ensuring alignment to the defined argument and strategic outcomes
• Support resource planning and allocation within assigned projects, including tracking team capacity and flagging resource constraints

Program Governance & Control

• Enable and maintain the governance framework for the operating model transformation, including steering committees, program approvals, and design workshops
• Define and administer standards, templates, and processes for program planning, status reporting, risk/issue management, and change control
• Ensure decisions, actions, and dependencies are documented, tracked, and resolved in a timely manner
• Manage the program calendar, including steering meetings, forums, and key decision achievements

Collaborator Management & Communication

• Cultivate positive relationships with business leaders, key collaborators, and cross-functional partners to ensure agreement and engagement in transformation roadmap
• Develop and implement a clear communication and reporting strategy tailored to executive sponsors, business leaders, and delivery teams
• Produce high-quality program reporting (e.g., dashboards, status reports, executive packs) that provide clear insight into progress, risks, and decisions needed
• Support change management activities in partnership with Change/HR/Communications teams, including impact assessments and engagement plans

Change Enablement & Continuous Improvement

• Support changes and redesigns to the target operating model, including processes, organization, governance, and technology impacts, when challenges arise
• Ensure that design decisions are traceable to strategic objectives and translated into clear implementation plans
• Help define and monitor adoption and readiness metrics (e.g., training completion, process adherence, stabilization key performance indicators)
• Coordinate pilots, phased rollouts, and post‑implementation reviews, incorporating lessons learned into future releases
• Continuously refine PMO processes based on feedback, metrics, and lessons learned

Skills and experience that will lead to success

• 5+ years of proven experience in project/program management, preferably with a consulting firm
• Hands‑on experience establishing Global Capability Centers (GCCs) or Centers of Excellence (COEs), including operating model design, process transition, and governance framework setup
• Demonstrated experience leading complex, multi‑workstream transformation programs (e.g., operating model redesign, shared services, process re‑engineering, or large‑scale systems implementation)
• Experience supervising or managing people.
• Experience working in a matrixed, global organization with senior executive collaborators

Additional Skills and Competencies:

Discretion and Impact, Complexity and Problem Solving, Collaboration and Interaction, Organization Skills, Communication

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $102,000 to $135,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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