Strategic Support Director - Member & Digital Experience

BECU

Seattle, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Asset Management, Banking Services, Budgeting, Business Administration, Business Transformation, Cadence, Call Center Operations, Call Centers, Channel Strategies, Communication Skills, Cross-Functional, Customer Experience, Decision Support, Financial Services, Leadership, Legal, MDX (MultiDimensional eXpression Language), Marketing, Negotiation Skills, Operational Strategy, Operations Management, Operations Planning, Organizational Development/Management, Persuasion Skills, Philosophy, Presentation/Verbal Skills, Process Improvement, Project/Program Management, Retail, Strategic Planning, Team Player, Thought Leadership, Tuition Reimbursement, Writing Skills

LOCATION

Seattle, WA

POSTED

30+ days ago

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $171,700.00-$209,800.00 annually. The full Pay Range is $133,100.00 - $248,300.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - because people helping peoplestarts with supporting you

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k) by BECU

Medical, Dental and Vision (family contributions as well)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE:

In this role, you will serve as a strategic partner and operational driver for Member & Digital Experience (MDX)during one of the most significant transformation initiatives in BECU's history.You'llhelp lead and orchestrate the SAFEintegration, ensuring operational readiness, strategic alignment, and seamless coordination acrosssub workstreams, executives, andcross functionalteams.

Yourability to influence senior leaders, navigate complex change, and bring structure tohigh visibility,enterprise levelprograms will accelerate BECU's growth and elevate member experience across markets.Ultimately, youwill help shape how MDX scales, evolves, anddelivers formembers-both today and into the future.

WHAT YOU'LLDO:

Lead SAFE Integration Program Delivery:You will drive the execution of MDX's largest enterprise initiative, coordinating cross-functional readiness across marketing, digital, retail, and contact center teams while ensuring alignment with the IMO and SAFE partners.

Guide Cross-FunctionalSub Workstreams:You'llpartner with executive and director-level workstream leads to clarify requirements,monitorprogress,anticipaterisks, andmaintainalignment across all MDX functions.

Act as the Executive Right Hand:You willoperateas a strategic extension of MDX executive leadership, providing thought partnership, decision support, and high-level oversight for integration deliverables.

Shape Divisional Strategy:You'llcollaborate with senior leaders to refine divisional strategic direction and ensureintegration workaligns with enterprise priorities and long-term roadmap goals.

Develop Operational Cadence and Structure:You willestablishand manage MDX operating rhythms-business reviews, visibility routines, and planning cycles-tomaintainclarity, momentum, and accountability.

Serve as a Change Leader:You will guide teams through major changes, bridging communications, aligning stakeholders, and enabling progress even when partners are under heavy demand.

Lead Division-Level Communications:You'lldevelop messaging and communications that unify the division, clarify goals, and reinforce transparency throughout transformational efforts.

Prepare Executive and Board-Ready Deliverables:You will build concise, high-quality updates, proposals, and presentations to support decision-making among the executive team and board-level leadership.

Influence Senior Leaders Across the Organization:You'llcollaborate with executives, senior leaders, and SAFE partners to drive decisions, remove barriers, and ensure readiness for legal Day 1 and beyond.

Leverage Data and Feedback to Drive Improvements:You'lluse survey insights and organizational feedback toidentifytrends and create action plans that enhance both employee and member experiences.

Support Organizational Design and Planning:You will contribute to discussions on structure, staffing, budgets, and long-range planning to help shape MDX's future-state operating model.

Thisisn'tjust about tickingoff tasks on a list.It'sabout making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

A rare opportunity to influence strategyacross marketing, retail, digital, and contact center operations at scale.

An environment that values autonomy, whereyou'lloperateas a trusted advisor and thought partner to senior executives.

The chance to shape the future of MDX, contributing to operational excellence, cultural cohesion, and member experience innovation.

QUALIFICATIONS:

Minimum Qualifications:

Bachelor's degree in Business Administration, Communications, or equivalent experience.

10 years of relevant experience in operations management, project management, business implementation, or organizational communications, with astrong preference for candidates who have gained this experience within the banking or financial services industry.

Experience leading large-scale project teams.

Enterprise-level program and project management experience, including complex, cross-functional initiatives.

Desired Qualifications:

Mergers & acquisitionsexperience orexperience leading major organizational integrations.

Excellent written and verbal communication skills, as well as presentation skills, enablingindividualto communicate directly and diplomatically with all levels of employees.

Demonstrated conceptual, program, and project management skills.

Demonstrated planning skills in both tactical and strategic planning.

Effective leadership and negotiation skills; ability to engage and influence others to achieve results.

Ability to persuade through consensus-building and influence senior leaders without formal authority.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributionsdon'tjust fill a role, but fuel the growth and success of BECU? This is more than a job -it'sa chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring yourexpertiseto the table, andlet'sachieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

About the Company

BECU

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