Accidental Death and Dismemberment (AD&D), American National Standards Institute (ANSI), Brokerage, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Dental Insurance, Detail Oriented, Employee Assistance Plan, Insurance, Interpersonal Skills, Less Than Truckload (LTL), Life Insurance, Multitasking, Problem Solving Skills, Time Management, Trucking, Vision Plan
AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.
Essential Duties and Responsibilities:
- Respond professionally to customer inquiries via phone and email timely.
- Investigate non-serviced pickup requests and delayed delivery shipments.
- Pro-actively review account information for possible non-compliance and resolution, collaborate with Service Center personnel and other team members.
- Understand operating and data transmission requirements of the assigned account.
- Track and follow up on delayed or disrupted services.
- Application of ANSI codes to meet customer requirements.
- Prepare for and attend required customer meetings.
- Maintain detailed and accurate customer records in company systems
- Identify opportunities to improve customer experience and system tools.
Pay Range: - , General Benefits:
As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:
Health, Dental and Vision Insurance
Company Health Savings Account Contributions
401k with company match
Company paid life insurance
Long Term Disability
Dependent Life Insurance
Accidental Death & Dismemberment Insurance
Wellness programs
Paid Holidays
Paid vacation
Weekly direct payroll deposits
Tuition Reimbursement Program
Employee Assistance Program
Job Requirements
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency with computers, and basic office software
- Problem-solving skills and a customer-focused mindset
- Ability to remain calm and professional under pressure
- Attention to detail
- Time management and organization
- Team collaboration.
- Professional representation
- Confidentiallity
Category: Service Center Administration
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AAA Cooper Transportation Inc