Job Description:
This role is responsible for managing multiple strategic initiatives, including quarterly release management. Responsibilities include overseeing browser/desktop and mobile application releases, maintaining comprehensive project plans, serving as the subject matter expert (SME) for quarterly releases, and leading release management discussions with Product and Technology partners.
In addition, this role provides project management leadership for the Digital Wallet and Virtual Card Program (VCP) initiatives.
The ideal candidate is a highly organized project and release management professional with strong Commercial Card industry experience. This individual will lead multiple strategic initiatives, coordinate cross-functional teams, oversee technology and product releases, manage risks and dependencies, and serve as a trusted partner between Product, Technology, Operations, and external partners such as Visa and Client. Strong communication, stakeholder management, and execution skills are essential for success in this role.
Product Discovery (Intake, Customer Insight):
" Support intake and prioritization processes, establishing transparent and consistent methods for evaluating and onboarding new work into the product backlog.
Product Delivery (Planning, Prioritization, Delivery, Release):
" Ensure all defined JIRA standardization, requirement templates, and JIRA fields and labeling are implemented and followed within the teams for consistency.
" Create and manage a release plan
" Coordinate cross-functional activities, and cross-product areas,that advance the work owned by the Product Area, helping teams stay focused on delivering committed outcomes.
" Facilitates scrum of scrum with product, scrum and DDI leads to gather execution updates, blockers and dependencies.
" Track and manage intra and inter-product area dependencies, track and manage impediments to features/stories, coordinate testing approaches, and ensure necessary conversations between engineers across different teams are occurring,
" Manage all internal communication and or common groups (AD Groups, Distribution Lists, etc), ensure adherence to JIRA hygiene standards
" Fully understands outlined structure for Planning & Prioritization, prepares product teams for key activities and facilitates required forums with the right teams and stakeholders.
" Act as the ECM and GPL Policy/Procedure SME while ensuring team compliance
Product Reflect:
" Contributes to status reports and product roadmap updates for larger leadership and product and delivery forums (BUR, etc)
" Support team sustainability and maturity, fostering trusted relationships across product area roles and helping teams evolve toward high performance and autonomy.
" Drive agile best practices and coordinates with other delivery coordinators to scale these practices across product areas.
" Identify gaps in agile practices and create effective training programs for iterative education and refreshers within teams
" Work with scrum masters to prepare accurate and detailed agile metrics and report discrepancies to delivery, tech and product leaders.
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Required Skills:
" Commercial Card Program Knowledge
o Understanding of commercial credit card products, virtual cards, expense management solutions, and payment ecosystems.
o Familiarity with issuer, network (Visa/Client), and client-facing processes.
" Project & Program Management
o Ability to manage multiple concurrent initiatives and dependencies.
o Experience creating and maintaining detailed project plans, milestones, risks, and issue logs.
o Proven ability to drive projects from initiation through implementation.
" Release Management
o Experience coordinating technology and product releases.
o Ability to oversee quarterly or recurring release cycles, testing activities, readiness reviews, and stakeholder communications.
" Stakeholder Management
o Strong ability to influence and collaborate across product, technology, operations, risk, compliance, and vendor partners.
o Experience leading meetings, facilitating decision-making, and driving accountability.
" Business Analysis & Requirements Management
o Experience documenting business requirements, user stories, process flows, and operational impacts.
o Ability to translate business needs into technical requirements.
" Communication Skills
o Excellent verbal, written, and presentation skills.
o Ability to communicate complex product and technical concepts to diverse audiences.
" Risk & Issue Management
o Ability to identify, assess, and mitigate project risks.
o Experience managing escalations and driving timely resolution of issues.
" Analytical & Problem-Solving Skills
o Strong attention to detail and ability to analyze operational, product, and technology impacts.
o Data-driven decision-making capabilities.
Preferred / Bonus Skills:
" Experience with Commercial Cards, Virtual Card Programs, Digital Wallets, or Expense Management platforms
" Familiarity with Visa commercial payment products and release processes.
" Experience working within a large financial institution and navigating governance requirements.
" Knowledge of Agile delivery methodologies, Jira, Azure DevOps, or similar project tracking tools.
" Experience supporting product implementations, client onboarding, or product launches.
Top Three Critical Skills for Success:
1. Project/Release Management
o Ability to successfully coordinate cross-functional initiatives, manage timelines, and execute quarterly releases.
2. Commercial Card & Payments Expertise
o Ability to understand product features, customer impacts, and industry trends.
3. Stakeholder Leadership & Communication
o Ability to influence partners across Product, Technology, Operations, and external vendors while driving decisions and execution. |
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