Agile Programming Methodologies, Analysis Skills, Banking Operations, Business Solutions, Business Strategy, Call Center Operations, Call Centers, Change Management, Cloud Computing, Consulting, Customer Support/Service, Establish Priorities, Financial Services, Leadership, Management Strategy, Military, Process Improvement, Project/Program Management, Schedule Development, Voice Response Systems, Waterfall Model of Software Development
Introduction
In this contingent resource assignment, you may consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Project Management. You will consult on strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long-term, large-scale, and require vision, creativity, innovation, and advanced analytical and inductive thinking. Provide expertise to client senior leadership on innovative Project Management business solutions and strategically engage with client personnel.
Location
Des Moines, IA
Salary Range
$70/hr on W2 to $75/hr on W2
Required Skills & Qualifications
- 7 years of Project Management experience, or equivalent demonstrated through work or consulting experience, training, military experience, or education.
- Extensive experience in project management, change delivery, and change management within the financial services industry.
- Strong understanding of contact center operations and consumer banking.
- Proven ability to manage projects using both Waterfall and Agile methodologies.
- Experience with cloud platform migrations, especially involving customer service agents (preferred).
- Familiarity with technology integrations impacting agent performance and scheduling.
- Ability to work in a fast-paced, high-stakes environment with shifting priorities.
- Prior work experience at client or in client's Industry.
Applicants must be able to work directly for Artech on W2.
Day-to-Day Responsibilities
- Lead end-to-end delivery of wave migrations, from discovery and development through deployment.
- Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption.
- Influence executive stakeholders to prioritize and support migration efforts.
- Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative.
- Manage complex scheduling demands, including potential overtime and on-site presence during critical migration phases.
- Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions.
- Oversee integration of technologies such as IVR systems and agent scheduling tools.
Company Benefits & Culture
- Competitive hourly compensation.
- Opportunities for professional development and growth.
- Inclusive and dynamic work environment.
For immediate consideration please click APPLY to begin the screening process with Alex.