Strategy Division Manager

Job Summary

The Strategy Division Manager (SDM) is responsible for the direct oversight and empowerment of employees in the following positions: Assessment Consultants, Business Strategists, and Client Engagement Manager (contracts). The SDM will report to the General Manager and work collaboratively with the whole company to ensure that employees responsible for client acquisition are supported and have what they need to fulfill their duties, and that communication is properly facilitated with other departments.

Core Functions

• Employee Management 
  • Includes individual skill development; providing and soliciting feedback; monitoring performance; facilitating teamwork; answering questions; setting and maintaining context and priorities; and supporting a collaborative culture.
• Contribute to the development of SWC processes, systems, and culture through project work
  • Includes creating and maintaining documentation of systems and processes
  • Collaborating with GM and OM on how to improve processes 
  • Supporting third party relationships for lead development and related functions 
  • Assist in the rollout of new structures, workflow changes, and tech updates
• Client Support 
  • Serve as an escalation point for client issues when they are presented to the company via the Strategy Team
  • Monitor client progress from Onboarding through Whiteboard in concert with the CDM, GM and OM

Essential Duties / Supervisory Responsibilities

• Work with the General Manager to support the employee lifecycle; participate in interviews and hiring decisions; train, support, grow employee skill sets; execute/manage PIPs and, if necessary, fire employees (with support from GM).
• Hold 1:1 meetings with all direct reports.
• Conduct reviews with all direct reports.
• Participate in all necessary management and team meetings to support Strategy Division, its employees, and the SWC operations team
• Regularly review dashboard, metrics, and work-product; report on trends as needed; be prepared to answer questions from the GM, OM or board about progress, leadflow, pipeline etc
• Manage, execute and/or participate in all assigned projects from the Management team or Board. Keep projects current in the appropriate project management platform(s).
• Participate in cross-divisional initiatives as needed including, but not limited to, helping to train employees in any department
• Seek opportunities for professional development, individually and for members of the division.

Position Requirements

• Bachelor's Degree or equivalent professional experience in business/finance or related field
• Management, supervisory, or leadership experience
• Exceptional written, verbal, and listening skills
• Excellent attention to detail and organizational skills
• Must be available to work in our Northampton office on a consistent weekly schedule. Some remote work is available.

Physical, Environmental, or Special Demands

• Sedentary work, which primarily involves standing or sitting for prolonged periods. No adverse environmental conditions are expected. 

Disclaimers

• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.