Strategy & Operations Associate

AI Operations Associate (Ops and Strategy)

Flushing, NY | In-Person 4 Days per week (1 day remote)

Note: Mandarin/Cantonese & English bilingual skills heavily preferred.

About the Opportunity

We are a rapidly growing healthcare and home care services organization focused on improving outcomes for seniors and individuals with disabilities through self-directed care models. Following a major NYC expansion, we're investing heavily in operational transformation, AI adoption, workflow automation, and scalable process improvement initiatives.

This is a high-visibility role working directly with senior leadership to modernize operations across clinical, compliance, coordination, and administrative functions. The environment is fast-paced, entrepreneurial, mission-driven, and highly collaborative. You will get to dive head-first into a new frontier and one of the fastest growing career skill-sets which will set you up for a bright future, within a mission driven organization that serves those in need.

Profile Overview:

We are seeking an AI Operations Associate to help lead operational transformation initiatives focused on AI implementation, analytics, digitization, workflow optimization, and scalable process improvement. This role sits at the intersection of operations, strategy, analytics, and emerging AI technologies. You will partner cross-functionally with leadership and operational teams to identify inefficiencies, implement practical automation solutions, and improve organizational workflows at scale.

Key Responsibilities:

• Lead operational improvement initiatives across clinical, compliance, care coordination, and administrative teams
• Identify manual workflows and redesign processes through automation, digitization, and AI-enabled solutions
• Partner with leadership to identify high-impact AI use cases and oversee pilot implementation, adoption tracking, and workflow integration
• Coordinate with internal stakeholders and external vendors on systems, dashboards, automations, and operational tooling
• Develop SOPs, implementation playbooks, workflow documentation, and training materials
• Track project timelines, dependencies, operational risks, adoption metrics, and measurable business impact
• Translate ambiguous operational problems into scalable, actionable solutions

Desired Qualifications:

• 2-5+ years of experience in management consulting, investment banking, business operations, strategy, AI implementation, or high-growth startup environments.
• Experience working with AI tools (Claude Code, Chat GPT, LangChain, etc.), workflow automation, or operational technology implementations.
• Strong analytical and problem-solving capabilities with the ability to synthesize complex information into actionable insights.
• Experience preparing executive-facing presentations, reports, or communications.
• Strong interpersonal skills with the ability to influence cross-functional stakeholders.
• Fluent in Mandarin and English (spoken).

Compensation & Benefits:

• Competitive compensation package.
• Medical, dental, and vision coverage.
• 401(k) with company participation.
• Paid holidays, vacation, and sick time.
• High-growth environment with strong visibility and career progression opportunities.