Strategy & Operations Contractor/Merchant Onboarding Specialist

Position Details:
Title: Strategy & Operations Contractor/Merchant Onboarding Specialist
Duration: 6 months
Location: Remote – USA
Pay Range: $ 31.03 - $37.93/hr. on W2
Job ID: #26-20699

Merchant Onboarding Specialist 

About the Role

• As a Merchant Onboarding Specialist on the client's Catering team, you will be the first point of contact for merchants after they've been sold into the catering program.
• You'll guide new merchant partners through the full onboarding journey — from account setup to their first successful catering order — ensuring a seamless experience that sets them up for long-term success on the platform.

What You'll Do

• Own the end-to-end onboarding process for newly signed catering merchants, serving as their primary point of contact from handoff by the sales team through go-live
• Conduct onboarding calls and walkthroughs to educate merchants on the client's Catering platform, tools, and best practices
• Guide merchants through menu setup, operational configuration (order lead times, catering minimums, packaging requirements), and tablet/POS integration
• Coordinate with internal teams (Sales, Account Management, Operations, Tech Support) to resolve blockers and ensure smooth launches
• Track onboarding milestones and maintain accurate records in CRM tools (e.g. Salesforce)
• Identify common friction points in the onboarding process and surface feedback to improve the program
• Support merchants through their first orders, providing real-time coaching and issue resolution Hit targets around time-to-activation and merchant satisfaction scores

What We're Looking For

• 2+ years of experience in merchant onboarding, customer success, account management, or a similar client-facing role Strong communication skills
• You can explain complex processes clearly and build trust quickly over phone, email, and video Highly organized, with the ability to manage a large book of onboarding merchants simultaneously
• Experience working cross-functionally and escalating issues effectively
• Comfort with tools like Salesforce, Google Workspace, and internal ops platforms
• Background in restaurant, food service, or B2B marketplace platforms is a plus
• A self-starter mentality with a passion for helping small and mid-size businesses succeed

Nice to Have

• Familiarity with catering operations or large-order food programs
• Experience with client's merchant tools (Merchant Portal, Menu Hub, etc.)
• Prior experience at a marketplace, SaaS, or food tech company

Why Catering

• The client Catering program connects businesses with high-quality restaurant partners for large-format meals.
• You'll be joining a fast-growing team at the intersection of enterprise sales and local commerce — with real impact on merchant partners and the customers they serve.
• Let me know if you'd like to adjust the tone, add/remove sections, or tailor it for a specific seniority level.

Regards,
Lekhana Yathiraj
Senior Technical Recruiter
Office: 276-477-5696
Artech Information Systems LLC
360 Mt. Kemble Avenue., Suite 2000, Morristown, NJ 07960 
Email:

Lekhana.Yathiraj@artech.com

, Website: www.artech.com