Business Overview:
Focused on hiring for five techno-functional AI product roles within wholesale operations, emphasizing the need for banking experience and expertise in agentic solutions rather than chatbots or niche development.
Wholesale Banking
The team is looking for candidates with a banking background, specifically 3-4 years of experience, due to the complexity of institutional-based client processes in wholesale operations.
AI experience is expected to be around 3 years, with a preference for workflow automation experience.
The roles are techno-functional, focusing on end-to-end deployment of agentic solutions in banking operations.
Process Intelligence & Artifact-Driven Automation
• Experience working with process artifacts (SOPs, workflows, operational documentation, process mining outputs)
• Ability to convert structured and unstructured process data into executable AI workflows
• Exposure to operational excellence, BPM, or process re-engineering environments
Banking Ops Transformation + Agentic AI Product Engineering
Expectations-
1) techno function- Knowledge of Process and Procedure
Syntheses the information
Document all the information
Volume of Use Cases and Deliverables – Current Situations in the team (new team)
There are five very large business cases, including full loan origination and booking processes, with significant complexities.
Deliverables for the new hires include:
Functionally working with process SMEs.
Understanding and reviewing procedures, scan observations, and clickstream data.
Generating workflow MDs and reviewing systematically generated workflows.
Designing and building the shell of the agent (workflow part), partnering with engineering for integration.
Banking Operations + Agentic AI Product Builder (Forward-Deployed AI for Wholesale Ops)
They are building a team to:
Take banking operations (wholesale / institutional processes)
Break them into process maps + SOPs
Convert them into agentic AI workflows
Deploy into live operations for automation
This is operations transformation using Agentic AI
Must have:
Banking Ops (NON-NEGOTIABLE)
Wholesale banking
Institutional operations
Complex policies & entity-level workflows
Commercial + corporate banking exposure
Real banking ops understanding
They want people who can:
Read SOPs / runbooks
Understand workflows deeply
Separate:
Process = what happens
Procedure = how it happens
Convert into process maps
Keywords:
process artifacts
workflow mapping
SOP decomposition
3. Agentic AI Product Building (HIGHEST PRIORITY)
This is the “home run” area:
They want:
Agentic workflows (multi-step reasoning agents)
LLM-based automation in operations
Tool use + orchestration