Strategy & Transformation (OCM) Consultant- Hospitality Industry

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Location

Local or willing to relocate to Miami, FL.

About the Job Youre Considering

We are looking for a hands-on OCM (Operational Change Management) - Strategy & Transformation Consultant with a strong Business Analyst skill set to join our transformation consulting team. This is a blended role: roughly half your time is organizational change management (stakeholder engagement, communications, training, adoption) and half is business analysis (requirements, process mapping, documentation, and turning workshop output into clear, client-ready artifacts).

A highly organized and proactive OCM Analyst who excels at stakeholder engagement, change communications, training coordination, readiness tracking, and adoption management, with the ability to bridge business users and project teams to ensure successful organizational change and process adoption.

You will be staffed across a range of client engagements over time - spanning industries and program types such as IT transformation, strategic IT planning and portfolio management, operating-model design, process improvement, and enterprise change initiatives. You will work alongside senior consultants and client leadership to help design and roll out new ways of working. The right person is early-to-mid career but already confident running their own workstreams - able to take an ambiguous ask, structure it, and produce polished work with light direction.

The Strategy and Transformation consultant supports Capgemini clients to innovate and develop new strategies, services and products. Design and implement new business and operating models and brings to life the organizations of the future. Develop customer insights, organizational knowledge and market perspectives.

Your Role

• Support business transformation initiatives through organizational change management, business analysis, process improvement, and operational excellence.
• Partner with business, technology, and project stakeholders to drive adoption of new processes, tools, operating models, and ways of working.
• Conduct stakeholder assessments, change impact analyses, readiness evaluations, and adoption tracking to ensure successful change outcomes.
• Facilitate workshops and stakeholder sessions to gather requirements, drive alignment, and support organizational readiness.
• Develop change management deliverables, including communications, training materials, job aids, process documentation, governance materials, and executive presentations.
• Assess and document current-state and future-state business processes, roles, responsibilities, and operating models.
• Support training, knowledge transfer, go-live readiness, and post-implementation adoption activities.
• Identify and mitigate adoption risks, resistance themes, dependencies, and organizational impacts throughout the project lifecycle.
• Create client-ready deliverables including process maps, RACI matrices, status reports, dashboards, and executive reporting materials.
• Collaborate effectively with executive, business, and technical stakeholders while supporting program governance and project delivery.
• Leverage AI-powered tools to enhance research, content development, business analysis, process design, and productivity while ensuring quality, accuracy, and responsible use of data.

Additional Key Deliverables

• Stakeholder Impact Assessments
• Current-State & Future-State Process Documentation
• Readiness & Adoption Dashboards/Trackers
• Communication Plans, Messaging & Leadership Updates
• Training Materials, Job Aids & Knowledge Transfer Documentation
• Change Champion & Stakeholder Engagement Materials
• Executive Presentations, Governance Reports & Project Status Reporting

Your Skills and Experience

• Bachelors degree or equivalent practical experience.
• 2-5 years of experience in Organizational Change Management (OCM), Business Readiness, Business Analysis, Training & Communications, HR Transformation, Project Coordination, or related transformation-focused roles.
• Industry experience in Hospitality, Travel, Cruise, Reservation Systems, Revenue Management, Customer Operations, or other service-focused industries is a plus.
• Experience supporting organizational, process, technology, or operating model change initiatives within consulting, PMO, transformation, or business programs.
• Demonstrated experience conducting stakeholder analysis, change impact assessments, readiness assessments, communications, training, and adoption activities.
• Strong stakeholder management, facilitation, communication, and documentation skills with the ability to influence and engage diverse audiences.
• Experience gathering business requirements, documenting current-state and future-state processes, and creating clear, client-ready deliverables.
• Proven ability to manage multiple priorities, work independently, and thrive in a fast-paced client environment.
• Advanced Microsoft Office skills, including PowerPoint, Excel, Word, Teams, and SharePoint; experience with Visio, Lucidchart, Miro, or similar collaboration tools preferred.
• Hands-on experience leveraging AI-powered tools (e.g., Copilot, ChatGPT, Claude) to support research, content creation, documentation, and business analysis activities.
• Understanding of Agile, Waterfall, and hybrid delivery methodologies.
• Familiarity with change management frameworks such as Prosci/ADKAR, Kotter, or similar methodologies; certification preferred.
• Prior consulting experience and experience supporting technology-enabled transformation programs preferred.

The base compensation range for this role in the posted location is: $68,911- $195,199

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.