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Streaming Media Assistant

The Walt Disney Company

San Francisco, CA(remote)

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JOB DETAILS
SALARY
$63,600–$98,000 Per Year
SKILLS
Advertising, Broadcasting, Communication Skills, Content Management, Detail Oriented, Digital Media, Entertainment and Media, HTTP (HyperText Transport Protocol), High School Diploma, Identify Issues, Incident Management, Multiplatform/Cross-Platform, Multitasking, Operational Support, Operations, Operations Management, Operations Processes, Organizational Skills, Presentation/Verbal Skills, Procedure Development, Product Support, Sports, Streaming Technology, Supply Chain, Team Player, Technical Leadership, Technical Operations, Video On Demand, Video Streaming, Writing Skills
LOCATION
San Francisco, CA
POSTED
Today
On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.


_A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology_


+ Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

+ Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

+ Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.


Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe and Asia Pacific.


Job Summary:


The Live Orchestration Department at DE&E Technology consists of agile and responsive teams of technicians that perform the daily processes and procedures required to run our live and on-demand streaming video products. The department’s responsibilities consist of round-the-clock support for these products, ensuring proper functionality across all platforms. Oversight includes both Linear and Event based content, hands-on operational and procedural support for our products, including system health monitoring and incident management, in addition to live and VOD streaming media orchestration using proprietary software.


The Streaming Media Assistant is a key member of a daily operations team responsible for delivering high profile media products to market. Streaming Media Assistants routinely provide live, hands-on operational and procedural support for our partner products, including system health monitoring, routine issue mitigation, in addition to live and VOD streaming media orchestration using proprietary software.


Responsibilities and Duties of the Role:


+ Responsible for following operational procedures and raising awareness of issues in workflows when they arise

+ Execute defined processes to validate the quality and availability of live content streams

+ Executes system health monitoring and live and VOD streaming media orchestration using tools & software

+ Record steps to troubleshoot workflows when issues arise


Required Education, Experience/Skills/Training:


Basic Qualifications


+ Must be available to work flexible hours, including nights, weekends, and holidays.

+ Strong understanding of computers and applications.

+ Must have an exemplary attention to detail.

+ Must possess strong communication skills, including written and verbal.

+ Must possess solid organizational skills.

+ Must be able to learn quickly and adapt to new situations.

+ Must have a strong ability to multitask and work in a fast-paced, time-sensitive environment.

+ High school diploma or equivalent.


Preferred Qualifications


+ A solid computer and technical background, with experience working in digital media and online organizations.

+ Familiarity with streaming and broadcast media, particularly HTTP Live Streaming (HLS)

+ A team player who is enthusiastic with a strong work ethic.

+ Ability to troubleshoot efficiently.

+ 1-2 years of relevant working experience.


Required Education


+ High school diploma or equivalent


The hiring range for this remote position is $63,600 - $98,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job ID: 10152495

Location: San Francisco,California

Job Posting Company: Disney Entertainment and ESPN Product & Technology
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

About the Company

T

The Walt Disney Company

The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Entertainment Venues and Theaters
WEBSITE
https://jobs.disneycareers.com

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