Street Outreach Network Program Manager (Program Manager I, Grade 23)

Street Outreach Network Program Manager (Program Manager I, Grade 23)

Salary

$76,742.00 - $122,603.00 Annually

Location

1401 Rockville Pike Rockville MD 20852 USA

Job Type

Permanent

Job Number

2026-00093

Department

Department of Health and Human Services

Division

HHS 60 Children Youth and Family Services Division

Opening Date

06/01/2026

Closing Date

6/8/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $76,742 to $112,321, based on the candidate's qualifications and experience.

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Children, Youth, and Families Division, Positive Youth Development Program, is currently recruiting for an enthusiastic Program Manager to direct field support to outreach workers within the Street Outreach Network (SON).

What Youll Be Doing

As the Team Leader within the Street Outreach Network, you will oversee field operations, support outreach staff in real time, and coordinate cross-agency efforts to promote youth safety and violence prevention,

Duties include, but are not limited to:

• Offering real-time assistance to reduce risk and liability for staff, while enhancing the quality and effectiveness of service delivery. This includes on-the-spot troubleshooting and providing supplemental support in both school and community settings to ensure outreach staff are well-equipped operationally.
• Serving as the primary liaison with partner agencies, including the Montgomery County Police Department (MCPD), Montgomery County Recreation Department (MCRD), Montgomery County Public Schools (MCPS), State's Attorney Office (SAO), and other community partners to facilitate collaborative problem-solving efforts around gang violence prevention and intervention.
• Collaborating with the Program Manager II to ensure the accuracy and integrity of all Data Collection related to program activity.
• Collaborating with SON staff and the Office Services Coordinators (OSC) to ensure all required paperwork and documentation related to SON operational expenditures are completed accurately and submitted in a timely manner.
• Providing community stakeholders with up-to-date information about the services offered by the SON and serve as a key representative of the program.
• Fostering and maintaining a spirit of teamwork, collaboration, and unity with the SON team.
• Overseeing the performance evaluation process for SON staff and performing additional administrative duties as assigned.
• Managing procurement-related tasks, including processing P-Card transactions, as-needed, creating SON purchase orders, and handling all SON-related invoice processing.

A criminal background check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.

Driver's License: This position REQUIRES possession and maintenance of a valid driver's license from the applicant's state of residence, and the ability to travel to schools, homes, community locations, and provider sites to oversee field operations, support outreach staff, and participate in youth-focused interventions.

Work Schedule: Outreach activities and engagement with youth or community partners may require evening or weekend availability to provide real-time support to outreach staff and respond to emerging program needs.

Minimum Qualifications

Experience: Considerable (3) years' experience working in youth development and with gang-involved youth.

Education: Graduation from an accredited college or university with a bachelor's degree.

Equivalency: An equivalent combination of education and experience may be substituted.

License: Possession and maintenance at all times of a valid Class "C" (or equivalent) driver's license from the applicant's state of residence.

Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

• Experience providing real-time operational guidance and field support to outreach staff in school or community settings.
• Experience collaborating with law enforcement, schools, recreation departments, prosecutors, or community partners to support youth safety or intervention efforts.
• Experience ensuring the accuracy and quality of program documentation, data collection, and reporting.
• Experience managing procurement tasks such as P-Card transactions, purchase orders, and invoice processing.
• Experience supporting staff development through coaching, team capacity building, or performance evaluation processes.
• Experience developing or delivering presentations or briefings to community groups or stakeholder audiences.
• Experience creating or improving program tools, templates, forms, or workflows to support team operations.
• Experience coordinating with community stakeholders and community partners including law enforcement on youth related safety concerns, incident response, or communication processes

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

MQ Question PROGRAM MANAGER I (000834)

Do you possess and currently maintain a VALID drivers license from your state of residence?

• Yes
• No

02

MQ Question PROGRAM MANAGER I (000834)

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate

03

MQ Question PROGRAM MANAGER I (000834)

How many years of professional experience do you have working in youth development and with gang-involved youth?

• No Experience
• 1 Years Experience
• 2 Years Experience
• 3 Years Experience
• 4 Years Experience
• 5 Years Experience
• 6 Years Experience
• 7+ Years Experience

04

Please describe your experience working directly with gang involved youth, including the settings where this work occurred, the types of interventions or services provided, the engagement strategies used, and the approximate number of years of experience, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

05

Please describe your experience in youth development programs, including the program types, activities or curricula delivered, populations served, and the approximate number of years of experience, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

06

Select the one response that best describes your experience providing real time operational guidance, directing field activities, and supporting outreach workers in school or community settings.

• I have not provided field supervision or real time operational support to outreach or front-line staff.
• I have assisted with basic field support activities under supervision, such as relaying instructions to outreach staff, coordinating simple logistics, or monitoring routine field tasks in limited settings.
• I have independently provided routine direction to outreach or field staff, including troubleshooting low risk situations, coordinating school or community-based tasks, and ensuring staff completed assigned activities.
• I have led real-time field operations, including resolving moderate risk issues, supporting staff during sensitive youth related interactions, and making operational adjustments to reduce risk and maintain service quality.
• I have directed complex field operations involving elevated safety considerations, coached staff through crisis adjacent situations, developed field protocols or workflows, or trained staff in operational decision making and risk mitigation.

07

Please describe the types of field activities supported, the operational decisions made, and the staff roles you supervised, including any tools, check in systems, or protocols used, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

08

Select the one response that best describes your experience collaborating with law enforcement, schools, recreation departments, prosecutors, or other agencies to address youth safety, violence prevention, or community issues.

• I have not collaborated with external agencies.
• I have participated in meetings or joint activities with external partners when assigned specific tasks or supporting roles.
• I have independently collaborated with community partners, shared information, and coordinated activities to support youth programs or community outreach.
• I have served as a primary liaison with multiple agencies, coordinated joint problem solving efforts, and ensured timely exchange of operational information to support youth safety or intervention activities.
• I have led interagency collaborations, convened partners to develop coordinated response strategies, resolved conflicts or communication issues across agencies, or developed partnership procedures or protocols.

09

Please describe the partner agencies involved, the types of issues addressed, your role in joint problem solving, and any tools, communication processes, or coordination frameworks used, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

10

Are you trained and/or certified in crisis intervention or gang intervention?

• Yes
• No

11

Please list the specific trainings or certifications completed, the issuing organizations, and how these were applied in your work with youth, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

12

Select the one response that best describes your experience ensuring accuracy, consistency, and completeness of program documentation or data collection.

• I have not performed data integrity or documentation oversight responsibilities.
• I have entered basic data or completed routine documentation following established instructions under supervision.
• I have independently maintained program documentation, reviewed entries for accuracy, and followed data quality procedures to ensure complete reporting.
• I have overseen the accuracy of staff documentation, corrected inconsistencies, monitored compliance with reporting requirements, and collaborated with supervisors or program leads to improve data reliability.
• I have developed or improved documentation tools, led data quality reviews, trained staff on proper documentation practices, or collaborated with leadership to strengthen program reporting systems.

13

Please describe the types of data collected, documentation or reporting systems used, quality control steps performed, and any staff oversight responsibilities, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

14

Select the one response that best describes your experience managing procurement activities such as P Card transactions, purchase orders, invoice processing, or other operational expenditures.

• I have not performed procurement or administrative financial tasks.
• I have assisted with basic administrative or purchasing tasks, such as gathering documentation or submitting forms for approval.
• I have independently completed routine purchasing activities, including entering P Card transactions, reconciling receipts, and submitting required documentation in accordance with established procedures.
• I have managed multiple procurement responsibilities, processed purchase orders or invoices, ensured timely and accurate reconciliation, and resolved discrepancies with vendors or internal staff.
• I have overseen procurement processes for a program or unit, trained staff on P Card or purchasing requirements, developed workflow improvements, or ensured compliance with County or organizational procurement standards.

15

Please describe the types of transactions handled, financial or procurement systems used, and any responsibilities for reconciliation, approval, or oversight, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

16

Select the one response that best describes your experience supporting staff development and conducting performance evaluation activities.

• I have not provided coaching or participated in performance evaluations.
• I have assisted with staff guidance in limited tasks or contributed input for performance reviews under supervision.
• I have independently coached staff, monitored work quality, and provided routine feedback to support skill development.
• I have led team capacity building efforts, facilitated training or skill building activities, and drafted or delivered formal performance evaluations.
• I have overseen the performance management process for a team, developed evaluation tools or standards, trained supervisors on evaluation practices, or addressed performance deficiencies requiring structured improvement plans.

17

Please describe the types of staff you supported, the coaching or evaluation responsibilities performed, any tools or frameworks used, and the outcomes of these efforts, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

18

Select the one response that best describes your experience providing community presentations, stakeholder briefings, or public education related to youth development, violence prevention, or community safety.

• I have not provided community presentations or briefings.
• I have assisted with presentations or shared information during small meetings by delivering prepared content developed by others.
• I have independently presented program information to community groups, schools, or partner agencies and responded to basic questions about services or program activities.
• I have developed and delivered presentations tailored to different audiences, represented my program at community meetings, and collaborated with partners to ensure consistent messaging on youth safety or intervention topics.
• I have led community outreach strategies, developed presentation materials or curricula, trained staff on community engagement techniques, or regularly briefed senior leaders, elected officials, or cross agency stakeholders.

19

Please describe the types of presentations delivered, the audiences and partner groups involved, and any tools, platforms, or materials used, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

20

Select the one response that best describes your experience creating or improving program tools, forms, workflows, or templates used for operational consistency or staff guidance.

• I have not developed program tools, templates, or forms.
• I have provided input on program tools developed by others or made minor edits to existing templates.
• I have independently created basic forms, checklists, or templates for staff use and ensured they aligned with program procedures.
• I have developed new program tools or workflows to improve consistency, efficiency, or data collection and trained staff on their appropriate use.
• I have led the design or redesign of program tools or operational resources, coordinated multi stakeholder input, implemented changes across a team or program, or evaluated tool effectiveness through feedback or data monitoring.

21

Please describe the types of tools or templates developed, the operational needs they addressed, and any collaboration or testing process involved, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

22

Select the one response that best describes your experience supporting or coordinating safety, incident response, or crisis related activities alongside law enforcement or similar partners.

• I have not coordinated safety or incident response activities with Community Partners, Stakeholders, and law enforcement partners.
• I have participated in safety related discussions or incident debriefs led by law enforcement or other senior staff.
• I have independently coordinated communication or logistics with Community Partners, Stakeholders, and law enforcement during routine youth related safety concerns or notified them of emerging issues.
• I have collaborated with Community Partners, Stakeholders, and law enforcement on safety planning, response coordination, information sharing, or intervention strategies involving youth or community based incidents.
• I have led or facilitated multi agency coordination during critical incidents, developed safety protocols or communication procedures with community partners, takeholders, and law enforcement partners, or trained staff on working effectively with law enforcement during youth related events.

23

Please describe the types of safety or incident response activities coordinated, the law enforcement agencies involved, and any communication processes, tools, or protocols used, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-0311

Website https://www.montgomerycountymd.gov/ohr