Reports To: Outreach Program Director
Classification: Full-Time, Non-Exempt Program Area: Street Outreach
The Street Outreach Specialist provides outreach, engagement, and navigation services to individuals experiencing homelessness who also have a serious mental illness or co-occurring substance use disorders and other populations over represented in homelessness . The Specialist connects participants with housing programs, mental health services, and other stabilizing resources, while reducing barriers through trauma-informed, culturally responsive, and persistent support.
This role requires exceptional relational skills, documentation accuracy, and field-based adaptability. The Street Outreach Specialist builds trust over time and walks alongside participants as they move toward housing, recovery, and wellness.
Conduct regular outreach to identify and engage individuals experiencing homelessness and serious mental illness
Build trust through consistent, trauma-informed, and non-coercive relationships
Connect individuals to emergency services, shelter, food, ID recovery, and safety resources
Submit SOAR Disability claims quarterly*
Assist clients with accessing mental health care, substance use treatment, and housing navigation
Help gather essential documentation for housing applications and coordinated entry referrals for households prioritized by the Boise City/ Ada County COC
Advocate for participants during case conferencing and with community partners
Utilize harm reduction and strengths-based approaches to support recovery goals
Maintain timely and accurate records in HMIS and PATH* data systems
Complete intake forms, consent, assessments, referrals, and service plans per grant requirements
Ensure data meets PATH funding and compliance standards
Coordinate with mental health providers, shelters, law enforcement, and hospitals
Participate in weekly team meetings, training, and reflective supervision
Contribute to a collaborative, supportive, and solutions-focused team environment
Collaborative Team Member Interacts with team members professionally and respectfully. Adheres to organizational values
Trauma-Informed Practice Engages with empathy, creates psychological safety, and avoids re-traumatization.
Persistence & Patience Builds trust over time and stays engaged even through slow progress or resistance.
Cultural Humility Approaches all interactions with openness, respect, and awareness of systemic inequities.
Boundary Setting Supports clients with compassion while maintaining healthy, professional limits.
Documentation Accountability Meets deadlines, documents thoroughly, and protects participant confidentiality.
Field-Based Flexibility Adapts quickly to changing environments, client needs, and community systems.
Experience working with individuals experiencing homelessness, SMI, or substance use disorders
Knowledge of Housing First, harm reduction, and trauma-informed care
Familiarity with Boise-area housing, mental health, and social services systems
Strong communication, organization, and emotional regulation skills
Proficiency in using data systems, including HMIS (preferred)
Valid driver's license and reliable transportation
Field-based, full-time position; requires regular travel within Ada County
Some flexibility in schedule; occasional evening outreach or meetings
Reports to OPH Connect Program Director; works closely with outreach and CES team
Ada County Connect is an equal opportunity employer. Individuals with lived experience of homelessness, mental illness, or systemic barriers are strongly encouraged to apply.
Full-time position based in Boise with some community travel required
32-hr work week paid at 40 hours per week
$ 45,760.00 annual salary
Competitive benefits package
| Location | Boise, ID |