Stroke Program Coordinator, RN

Job Description

Reporting to the Director of Clinical Programs, the Stroke Program Coordinator serves as clinical expert liaison between Physicians, Nursing and other UMCAP Departments as it pertains to the care of the acute stroke patients.

Primary Responsibilities:

1. Participates in daily rounds for Stroke patients. Manages and coordinates stroke patient care during and post hospitalization. Serves as a liaison between the physician and other members of the healthcare team to develop comprehensive care plans for cardiovascular patients.
2. Maintains clinical knowledge and skills for the stroke patient population. Completes on-going staff educational opportunities for all levels and departments interacting with the cardiac population. Participates in planning, development, and presentation of special projects.
3. Provide leadership in the development, revision, and implementation of best practices related to the care of stroke patients by implementing strategies and processes to facilitate the rapid diagnosis and management of the acute stroke.
4. To effectively communicate with all hospital disciplines (physicians, nursing, administration, pharmacy, laboratory, radiology, medical records, accounting/billing, community relations, medical staff office's associates) patients, families and the general public in achieving excellence in-patient care.
5. Create and ensure all policies are current and reviewed annually.
6. Facilitates Screening Community Events including coordinating "screening stations", arranging for guest speakers, etc.
7. Conducting monthly Committee Meetings to review quality measures and implement improvement plans for the organization.
8. Collects and analyzes on-going data regarding outcomes of the Stroke Program. Submits required data to the appropriate regulatory agencies as requested.
9. Provides level of care and interventions consistent with the highest quality and appropriate length of stay; facilitates discharge and follow up care. Demonstrates the ability to prioritize and provide direction when workloads change during a crisis situation.
10. Documents in patients charts as needed. Meets daily with the unit charge nurse and case manager in order to solve unresolved patient issues; facilitate admissions, transfers, and discharges; to increase compliance with Core Measures and MIEMMS standards and avoid insurance denial and reduce delays in service. Also reviews physician's orders to ensure that PT and OT evaluations have occurred, to process short term rehab assessments, blood sugar management, laboratory tests and x-rays are complete and appropriate orders set.
11. Collaborates with other members of the healthcare team in planning, implementing, monitoring, and evaluating comprehensive healthcare for cardiac patients and their families.
12. Assesses the learning needs of patients, families, and staff in collaboration with all members of the healthcare team. Plans, provides, and coordinates patient/family and staff education for those involved in the care of the neurologic patient.
13. Assist with accreditation process to ensure Designation of Stroke Center is maintained.
14. Participates in performance improvement initiatives and quality monitoring.
15. Collaborates with the Nursing PI Coordinator, Program Medical Director and the VP of Nursing in identifying areas of improvement within the Stroke Programs.
16. Coordinates with other Hospital and/or Health System services in the continuum of care, if care cannot be provided within this facility.
17. Does related work as assigned.

Customer Service

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer's information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if 3 PRIMARY RESPONSIBILITIES unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Commitment to Co-Workers

1. Offers assistance to colleagues and other departments when needed.
2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department

Communication Etiquette

1. Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.

Self Management

1. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
3. Completes mandatory, annual education and competency requirements.
4. Follows UMCAP safety, infection control and employee health standards.
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
7. Reviews, signs, and adheres to UMCAP and/or departmental confidentiality statement.

Company Description

Located in Largo in the heart of Prince George's County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George's County residents.

Qualifications

Licensure/Certification/Registration

Required:

• Current Maryland license in good standing as an RN.
• 2 years' experience stroke coordinator
• Basic knowledge and working experience with Medical Terminology
• Lifting and/or carrying objects weighing 11 to 20 pounds
• Ability to communicate verbally
• Sitting for extended periods of time

Preferred:

• Master's Degree, 3 years' experience stroke coordinator

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

Pay Range: $44.76-$67.19 Other Compensation (if applicable): Shift differentials Review the 2024-2025 UMMS Benefits Guide