Student Services
- Respond to phone and email inquiries from students, faculty, and staff in a timely and professional manner.
- Maintain stewardship of applicant and student records and data.
- Oversee records and communications in GradPath, UAccess, GradApp, GradSlate, OnBase, Outlook, etc.
- Follow guidelines for filing and archiving data for easy retrieval.
- Maintain and track all records associated with applicant and student files in necessary admissions/student related systems.
- Recommend changes or enhancements that might improve overall team performance and the applicant or student experience.
Documentation
- Review of graduate applications for compliance with admissions requirements.
- Process deferrals, term updates, and Program Additions.
- Review forms submitted by students in the GradPath system to document completion of steps required to earn degrees.
- Review formatting of dissertations and theses submitted for archiving.
- Maintain accurate student records.
Communication
- Communicate with applicants, Graduate Program Coordinators, agencies, and other campus units to assist with the application, admissions, and other facets of degree process.
- Ensure that the GrADS team contributes to program, applicants, and students' confidence in the University of Arizona Graduate College as an excellent institution.
- Clarify policies and procedures for students and departments.
- Assist with outreach events and workshops designed to train new personnel working with graduate students.
- Other duties as assigned that are administrative in nature.
Knowledge, Skills, and Abilities (KSAs)
- Computer skills, including Microsoft Office.
- Excellent organizational skills, with strong attention to detail and the ability to maintain accuracy while managing multiple priorities in a fast-paced environment.
- Excellent written, oral communication, and presentation skills.
- Ability to prioritize daily responsibilities and meet team goals.
- Ability to take initiative, work independently, and demonstrate a strong work ethic.