Student Account Processor

High Point University's Student Account Processor for the Office of Student Accounts processes payments for tuition and related fees. Reconciles cashier transactions with Colleague/Datatel and/or internal reports on a daily basis. Helps to maintain the undergraduate student account population to assist in facilitating the invoicing and collections of tuition statements. Assist in answering the phones and Student Accounts email box as needed.

QUALIFICATIONS:

Education, Experience and Training:

• Minimum of two (2) years of experience in customer service and accounting-related functions required.
• Associate degree in Accounting, Business Administration, Finance, or a related field preferred.
• Experience working in a higher education environment preferred.

Knowledge, Skills, Ability:

• Knowledge of basic accounting principles
• Knowledge of accounts receivable and bank reconciliations
• Knowledge of banking deposit software
• Knowledge and ability to utilize the Internet, Microsoft Office software, and Datatel software or a related higher education software package
• Ability to use the computer keyboard, including ten key calculator
• Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities
• Strong interpersonal skills and the ability to work effectively with internal and external personnel
• Ability to work in a fast-paced environment
• Strong customer service skills, including phone and email
• Strong organizational and time management skills
• Ability to appropriately handle confidential information
• Attention to detail and high level of accuracy

ESSENTIAL FUNCTIONS:

• Receives incoming mail daily, distribute and post accordingly
• Enters all student AR and Non-AR related payments into Colleague/Datatel
• Processes daily deposit to Pinnacle Bank
• Maintains sufficient cash drawer balance, count drawer and agree total to GL balance on a weekly basis
• Reconciles cash receipts with Colleague/Datatel daily
• Processes all returned checks when notified by Business Office
• Posts all scholarship payments and submit copies to Student Financial Planning for posting
• Responsible for taking in-person application payments for study abroad programs, instrumental tours and other miscellaneous programs
• Responsible for processing student payments for parking violations and have them marked paid in parking system software
• Responsible for taking in-person deposit payments as needed for matriculation, learning excellence, etc.
• On a weekly basis, on Thursdays, receive the weekly check refunds from the Business Office, reconcile them with the completed refund sheets from the Data Analyst and then mail out the checks accordingly
• Helps maintain student accounts for invoicing and collecting payments
• Assists in answering phones; including resolving issues when possible, routing calls and taking messages
• Assists in responding to emails from the Student Accounts email box as needed
• Assists in other office functions as needed

SUPERVISORY RESPONSIBILITIES:

None

ACCOUNTABILITY:

The incumbent works closely with the Senior Associate Director and Assistant Director of Student Accounts to ensure compliance with University policies.

For more information about this position, please contact Megan Inch, Associate Vice President for Student Accounts and Financial Planning at minch@highpoint.edu