Student Account Specialist
Xavier University is seeking a dedicated and student-focused Student Account Specialist to join the Bursar team. This role provides front-line service to students, families, faculty, and staff by assisting with student account questions, payments, refunds, departmental deposits, and related financial processes.
At Xavier, our mission is to educate the whole person in the Jesuit tradition. The Student Account Specialist plays an important role in supporting this mission by helping students and families navigate the financial aspects of their Xavier experience with accuracy, care, and professionalism. The successful candidate will be detail-oriented, collaborative, and committed to providing excellent service in a fast-paced office environment.
JOB RESPONSIBILITIES:
Provide customer service to students, families, faculty, and staff by phone, email, and in person, including responding to account questions and assisting with payment-related needs.
Process student account payments, departmental deposits, tuition credits, deposit refunds, returned payments, and related transactions.
Reconcile daily transactions to the general ledger and collaborate with campus partners such as the Controller’s Office, Financial Aid, Student Involvement, and Admissions.
Manage student refund processes, including processing, issuing, tracking returned refunds, and communicating with students and families.
Train, schedule, supervise, and support student workers who provide front-line service in the Bursar Office.
JOB REQUIREMENTS
High school diploma or GED required.
Bachelor’s degree preferred.
1–3 years of relevant experience required.
1–3 years of general accounting experience may substitute for a bachelor’s degree.
Strong customer service, communication, analytical, and problem-solving skills.
Ability to handle sensitive and confidential information with professionalism and discretion.
Ability to manage multiple priorities, interpret varied situations, and work both independently and collaboratively.
Proficiency with office technology and ability to learn new systems and processes.
To ensure consideration, qualified/interested applicants must submit a cover letter and resume on Xavier University's website. Review of applications will start on July 13, 2026 and will be accepted until the position closes at the University’s discretion.
Candidates selected for the final stages of the interview process will be asked to provide the names and contact information of three professional references.
Xavier University is part of the 500-year-old Jesuit Catholic tradition of academic excellence in the liberal arts. Guided by our mission andvalues, we welcome and support members from diverse backgrounds and life experiences. We unreservedly commit to open and free inquiry, deliberately seek out multiple perspectives, and create a campus where everyone feels a sense of belonging. Our campus is located in the vibrant and thriving city of Cincinnati, which has an array of neighborhoods and activities to suit many interests.
Benefits - applies only to full-time positions:
Xavier University offers a wide array of complementary and affordable benefit options to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and employment class:
Comprehensive insurance plans including medical, dental, vision and prescription coverage.
Tax advantaged accounts including health savings accounts, flexible spending accounts, and dependent care account.
Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
Generous paid time off work options including vacation, sick leave and holidays.
Tuition remission for employees and their eligible dependents.