Student Account Specialist

Position Title:

Student Account Specialist

Job Description:

JOB TITLE: Student Account Specialist

REPORTS TO: Assistant Bursar

DEPARTMENT: Account Services

EXEMPT: No

VICE PRESIDENT: Vice President of Finance

GENERAL STATEMENT OF THE FUNCTION

All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Proficient working knowledge of higher education federal and state financial aid programs, policies and procedures, and processes
• Demonstrated accuracy and attention to detail for processing financial transactions correctly and ensuring compliance with regulations
• Demonstrated administration of regulations governing student aid programs
• Proficiency in Microsoft Office, specifically EXCEL worksheets and formulas
• Strong organizational, analytical, and planning abilities
• Excellent verbal and written communication skills
• Capacity to work both independently and collaboratively in a dynamic and demanding environment
• Ability to maintain confidentiality of student accounts and related documents
• Ability to manage multiple complex assignments with sensitivity to deadlines, priorities, and changing circumstances
• Demonstrated professional work ethic, positive attitude, and troubleshooting skills

EDUCATION AND/OR EXPERIENCE

• Associate's degree (Bachelor's degree preferred)
• Minimum of 2 years relevant prior work experience preferred (Student Billing, Cashiering, Accounts Receivables, or Financial Aid)
• Knowledge of Workday/Navigator Student module preferred
• NASFAA Financial Aid credentials preferred, may be considered to supplement education/experience requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES, include the following. Other duties may be assigned.

Maintain knowledge of diversity-related issues, legislation, and best practices.

Knowledge of institutional structure, processes, and policies.

Act as primary point of contact for students, staff and institutional departments in accurately receipting, recording, refunding, and reconciling tuition payments and college revenues

Perform complex cashiering and refunding functions for student accounts following institutional procedures and policies. Must be familiar with college payment, billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations.

Process enrollments, daily payments, reconciliation, invoices, receipts, and course drop/withdrawals to student accounts. Ensure appropriate documentation is attached to all transactions when applicable.

Resolve billing issues related to student charge items and award items.

Perform financial aid disbursements in compliance with federal, state, and institutional policies and procedures, ensuring appropriate documentation is attached to all transactions, when applicable.

Assist students in creating payment plans.

Manage and provide communication efforts for delinquent accounts.

Research and process customer/sponsor information relative to student accounts in a timely manner.

Audit student accounts to identify and calculate necessary adjustments, Title IV funding returns, credit refunds, and balances that need to be collected.

Collaborate with the Financial Aid Office and Accounting Department regarding billing and disbursing aid to students accurately and in a timely manner.

Ensure timely communication with students regarding necessary account adjustments to ensure minimal impact on student accounts, to include entering memos in student accounts.

Attend consistent training in customer service and student finance to ensure compliance, enhance knowledge, and improve skillsets.

Perform other duties as may be assigned by the appropriate authority.

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.

The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities in the outdoors and off site.

We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results.

Mission

Hinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.

Vision

Hinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.

Values

Hinds Community College aspires to the following IDEALS:

• Integrity
• Diversity
• Excellence
• Accountability
• Leadership
• Stewardship

In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities.

The following have been designated to handle inquiries regarding these policies:

EEOC Compliance: The Office of Human Resources

Box 1100 Raymond MS 39154; Phone: 601-857-3396 or Email: EEOC@hindscc.edu.

Title IX: Vice President Student Services, Title IX Coordinator

Box 1100 Raymond MS 39154; Phone: 601-857-3353 or Email: TitleIX@hindscc.edu.

Full Time/Part Time:

Full time

Position Type:

12 Month 260 Days

Job Classification:

Bursar

Scheduled Hours:

40