Position Summary:
Under the general direction of the Manager of Student Advising, Campus Director, or Associate Director, Student Engagement, the Student Advisor (SA) will work to ensure the academic student success of Alliants student population enrolled in Alliant degree or certificate programs. The SA performs a variety of academic advising and student service functions, including student outreach, course registration, degree audits, tuition payments and financial aid assistance.
The incumbent must be able to organize and plan work and be capable of handling multiple assignments; prioritizing them in a constantly changing work environment. This position requires multi-tasking abilities, exceptional interpersonal/cross-cultural communication skills, the ability to complete tasks with accuracy and meet deadlines and take the initiative and demonstrate the ability to effectively problem-solve.
The SA will be responsible for monitoring the progression of students from admission to commencement. They will ensure open lines of communication with campus departments to proactively resolve student issues and provide exceptional customer service. The SA handles sensitive information necessitating considerable use of tact, discretion and judgment; and must exhibit a high level of professionalism.
Salary Range: $25.64 $27.69 an hour ($50,000 $54,000 annualized) Full-Time, Non-Exempt.
Benefits Plans Include: Medical/Prescription, Dental, Vision, Health Care & Dependent Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.
Minimum Qualifications:
Education: Bachelors Degree from an accredited four-year college or university. Masters Degree in College Student Personnel services preferred.
Experience: Two (2) years of professional experience in a post-secondary institution. preferred;
Certifications, Licenses, etc.: None.
Skills:
Proficient computer skills, in particular with Microsoft Office Suite, Campus Nexxus Student, Salesforce/Starfish or other CRM software.
Excellent customer-service skills, including sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background.
Ability to work effectively as a team player; highly motivated, focused and results oriented.
Excellent oral and written communication skills.
Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times.
Ability to manage multiple tasks according to required deadlines and maintain composure under high stress conditions.
Ability to be optimistic, positive and supportive in all interactions with others.
High level of accuracy and attention to detail.
Duties & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to track academic progression through Campus Nexxus or equivalent databases.
Uses independent judgement to monitor students academic success through ongoing outreach, advising meetings, and data analysis.
Assists with registration, degree audits, transfer evaluation, advancement to candidacy, etc.
Reviews academic progress of assigned students and works to develop individualized success plans.
Assists students with tuition payments, financial aid resources, etc. Support includes pro-active outreach and communication with students, including monitoring the non-financially cleared (NFC) list and attendance.
Supports New Student Orientation and Commencement.