Student Affairs Associate

Student Affairs Associate

Salary

$21.00 - $21.91 Hourly

Location

WCTC Pewaukee Campus, 800 Main Street, Pewaukee, WI 53072, WI

Job Type

Full time

Job Number

2026-07-23TW (2)

Department

Registration

Opening Date

07/23/2026

Closing Date

8/13/2026 11:59 PM Central

Grade/Level

SA4

• Description
• Benefits

Description

This position provides primary support services (e.g. creating a welcoming environment, scheduling appointments, taking calls, responding to emails, processing, etc.) for students and guests working with student services departments from the point of pre-enrollment to graduation. They will maintain knowledge of the division, interpret, and teach these policies and procedures to prospective and current students. In addition, this position provides project support for the division as time allows.

Characteristic Duties and Responsibilities (include, but not limited to)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description.

• Create a welcoming environment by providing excellent exceptional customer service to students and community members through phone, email, text, and other communication channels. Identify student needs and address them appropriately and efficiently. Check-in and schedule appointments for prospective, new and current students. Complete reminder calls, email messages and send text messages for appointments. Verify aspects of students' status and provide information regarding necessary policies and procedures. Process documentation based on individual need. Maintain privacy and confidentiality.
• Process payments via cash, credit card, or check, troubleshoot accounts and answer basic fee questions. Apply charges to student accounts for various college services. Reconcile daily cash drawers and ensure the security of cash. Balance receipts to closing statements.
• Facilitate the workflow of daily student affairs processes and collaborate within a team to determine what work holds the greatest priority of production in a given time of during the student lifecycle as it relates to departmental goals. Compile and prepare correspondence and documents for mailings.
• Assist students with navigating College systems, including student registration; processing of adds, drops, withdrawals, and admissions applications; receipt of payments; and processing of student documents.
• Identify and troubleshoot student record and enrollment issues; correct and/or update as needed. Assist students and community members in with accessing and navigating campus resources.
• Inform and instruct students through student affairs processes including, but not limited to course registration, WCTC application account creation and program declaration, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, and enrollment verification.
• Participate in events representing the one-stop shop as needed.
• Collaborate with Student Affairs staff, Deans, Associate Deans and other college staff to perform essential functions and to ensure a positive student experience.
• Provide accurate and up-to-date information as needed to students and community members as it relates to student affairs functions.
• Participate in and contribute to assignments and special projects of a similar nature and level.

Minimum Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of office practices, procedures, and equipment
• Ability to communicate effectively with students, the general public, and staff members
• Ability to work effectively as a team member and independently
• Ability to type at least 35 words per minute
• Familiarity with computer software applications such as word processing and spreadsheets, chat systems, and email
• Ability to be courteous, respectful, and tactful when dealing with personal or difficult situations
• Aptitude for accuracy and detail; ability to organize work and multi-task; ability to troubleshoot and problem solve

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• High school diploma plus some post-secondary education; Associate's degree preferred
• Two (2) years of general office or customer service experience; prior work experience in higher education with knowledge of Student Affairs is preferred

Supplemental Information

All applicants must attach the following to the online application.

1. Resume (required)

2. Cover letter (required)

Hours

Hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.

This position is available to start, September 2026.

Interviews

Selected applicants will be invited to an on-campus interview on Wednesday, August 26th.

WCTC offers a wide range of outstanding benefits. Benefits include, but not limited to:

• Competitive compensation
• Comprehensive Benefits Package including health, dental, vision, life, long-term disability, supplemental life, flex spending accounts, and much more
• Generous time off and holiday schedule
• Eligibility in the Wisconsin Retirement System (ETF)
• Opportunities for professional growth and development (including tuition reimbursement, tuition waiver)
• Well-being activities to support personal and professional well-being
• Collaborative and supportive team environment

Internal team members are encouraged to grow their careers at WCTC! To be eligible to apply for a new role, employees must be in their current position for at least six (6) months.

Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization through employment. Verification of employment eligibility will be required upon hire. WCTC does not provide employment-based visa sponsorship.

WCTC provides excellent benefits for our employees. Typical benefits for full-time employees (part-time employee benefits may be prorated) may include:

• Medical/Dental Insurance
• Term Life Insurance *
• Disability Insurance *
• 403(b) Tax Sheltered Annuity
• Deferred Compensation
• Vacation
• Sick Leave
• Personal Days
• Holidays
• Flexible Spending Accounts
• Wisconsin Retirement System (if schedule to work at least 1,200 hours per year)
• Tuition Reimbursement (full-time only)
• Employee Assistance Program
• Wellness Activities
• Not available to limited term employees.

Employer Waukesha County Technical College

Address 800 Main Street

Pewaukee, Wisconsin, 53072

Phone 262-691-5223

Website http://www.wctc.edu