Administrative Skills, Calendar Management, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Document Management, Educational Administration, Email Management/Administration, Establish Priorities, Event Management, Family Educational Rights and Privacy Act (FERPA), Fire Safety, Higher Education, Interpersonal Skills, Leadership, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Needs Assessment, Operational Support, Operations Planning, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Record Keeping, Return on Investment (ROI), Safety/Work Safety, Security Policy, Statistics, Student Services, Team Player, Telephone Skills, Time Management, Tuition Fees, University/School Policies, University/School Regulations, Writing Skills
MUST HAVE WORK-STUDY
Position Summary
The Dean for Students Office seeks a student-centered, organized, and dependable Student Assistant to support front desk operations, student engagement initiatives, and administrative functions. Student Assistants serve as ambassadors for the office, creating a welcoming and inclusive environment while assisting students, families, faculty, staff, and campus visitors.
This position provides valuable professional experience in higher education administration, customer service, student support, event planning, and office operations.
Essential Responsibilities
Front Desk & Customer Service
- Greet students, families, faculty, staff, and visitors in a professional and welcoming manner.
- Answer phones, respond to inquiries, and direct individuals to appropriate campus resources.
- Monitor office traffic and maintain accurate visitor logs.
- Assist with email management and basic correspondence.
Administrative Support
- Perform data entry, filing, scanning, and document management tasks.
- Maintain organized records and follow established office procedures.
- Assist with scheduling, calendar management, and special projects.
- Ensure accuracy and attention to detail when completing assignments.
Student Support & Engagement
- Provide exceptional customer service while maintaining a student-centered approach.
- Demonstrate empathy, active listening, and professionalism when interacting with students.
- Help connect students with appropriate campus resources and support services.
- Contribute to creating an inclusive and welcoming office environment.
Programming & Event Support
- Assist with planning, preparation, setup, and breakdown of office programs and events.
- Support initiatives such as First-Generation Programs, Fare Trade, wellness programs, and other Dean for Students Office events.
- Engage with participants and provide logistical support during programs.
Professionalism & Office Operations
- Maintain confidentiality and adhere to FERPA regulations and university policies.
- Arrive on time, prepared, and ready to work each shift.
- Demonstrate initiative by identifying needs and completing tasks independently.
- Maintain a clean, organized, and professional workspace.
- Return materials to designated locations and assist in maintaining shared office spaces.
Qualifications
- Must have Federal Work Study
- Current Pace University student in good standing.
- Strong interpersonal, communication, and organizational skills.
- Ability to manage multiple responsibilities and prioritize tasks effectively.
- Demonstrated reliability, professionalism, and attention to detail.
- Commitment to creating a welcoming and inclusive environment.
- Ability to maintain confidentiality and handle sensitive information appropriately.
Preferred Qualifications
- Previous customer service, office, leadership, or student employment experience.
- Interest in higher education, student affairs, counseling, education, or related fields.
- Experience working with diverse student populations.
Desired Competencies
Successful candidates will demonstrate:
- Professionalism and positive attitude
- Dependability and accountability
- Initiative and problem-solving skills
- Strong communication and interpersonal skills
- Customer service excellence
- Organizational and time management skills
- Teamwork and collaboration
- Empathy and student-centered support
- Leadership potential and willingness to learn
Learning Outcomes
Student Assistants will gain experience in:
- Professional workplace communication
- Customer service and front desk operations
- Event planning and program support
- Administrative and organizational skills
- Confidentiality and ethical decision-making
- Leadership and career readiness competencies
Compensation
- Hourly Rate: $17.00 per hour
- Flexible scheduling based on office needs and student availability.
- Maximum weekly hours in accordance with university student employment guidelines.
To Apply: Submit a resume and brief statement of interest explaining why you would be a strong fit for the Dean for Students Office and how this position aligns with your personal, academic, or professional goals.
- Student must have Federal Work Study Funding
- Proficient in Microsoft Word, PowerPoint, Canva, and Excel
- Must be able to handle confidential information in a discreet manner
- Strong written and verbal communication skills
- Reliable and patient with visitors
- Office experience a plus
- Ability to work independently
- Strong customer service and organizational skills
Exact schedule to be determined with supervisor; no more than 20 hours per week when school is in session and no more than 35 hours per week during breaks.
About the Institution
Ranked in the top 9% of private US colleges that provide the best return on tuition investment, Pace University transforms the lives of its diverse students-academically, professionally, and socioeconomically. Currently, the University enrolls more than 13,000 students in more than 150 bachelor's, master's, and doctoral programs. Pace University is at the forefront of creating opportunity. Through the convergence of strong academics, experiential learning, and dedicated advising, Pace University empowers its students and positively impacts its communities.
AA/EEO Statement
Pace University is committed to achieving full equal opportunity in all aspects of University life. Pursuant to this commitment, the University does not discriminate on the basis of actual or perceived sex, gender or gender identity; race; color; national origin; religion; creed; age; disability; citizenship; marital or domestic partnership status; sexual orientation or affectional status; genetic predisposition or carrier status; military or veteran status; status as a victim of domestic violence, sex offenses or stalking; or any other characteristic protected by law federal, state or local law, rule or regulation.
Annual Security Report Notice
Pace is committed to ensuring the safety and security of the students, faculty, staff and visitors to the University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University's Safety and Security department publishes an Annual Security and Fire Safety Report, which can be accessed here. The report contains information on security policies as well as crime and fire statistics for the University.