Students may only have 5 open job applications at a time.
Work Experience:
Entry-Level (Foundational)
Work Experience Description:
Suitable for students with basic foundational knowledge and little to no practical experience, ideal for freshmen or sophomores who have completed only introductory courses.
Job Summary
The Housing Services team is responsible for the professional management of on-campus student housing properties. Responsible for creating and managing schedules and appointments for Hale and TVA residents. Ensures that customers contacting the Housing Services either by phone, email or in person, receive the best service possible. This position will require acute technical skills, attention to detail and a strong work ethic.
Primary Responsibilities
Provides customer service in person, by email or phone, greets visitors, and resolves routine questions or issues following established procedures and guidelines
Organizes schedules and confirms appointments (Excel and computer fluency is necessary)
Strategically manages team assignments by maintaining calendars for property inspections
Ensures residents are aware of property notices through university communications or social media
Develop and implement educational campaigns encouraging residents to maintain housing standards
Maintains inventory of supplies and equipment
Files documents in appropriate folders or performs data entry tasks
Uses office machines such as copiers, scanners, and desktop computers
Attends weekly training meetings
Performs other duties as assigned
Job performance will determine continued employment for the following semester.
Requirements
Strong customer service and communications skills. Work well with others
Able to communicate well in English
Highly self-motivated, organizational skills, and task oriented
Responsible and trustworthy
Adherence to established Front Desk dress code and expectations is required
Proficient in using Microsoft Office Suite: Excel, Work, Outlook, etc.
Able to properly use a computer, phone, copy machine
Able to work 19 hours Monday through Friday between 8 am and 8 pm. Some after-work hours may be required
Prior office skills/experience preferred
Prior customer service, or hospitality experience is preferred
Education
High School
Work Experience
3 Months of General Work Experience
Physical Demands
Typical office environment
Base Rate Per Hour:
16.00