Student Associate, Career Education Center

Position Details

Position Information

Job Title Student Associate, Career Education Center Department Career Education Center Terms and Hours Approx. 2-6 hrs/wk Job Category Student Employment Hourly Wage Portland Metro Minimum Wage ($16.80/hr) Job Summary

The Student Associate is a key member of the Career Education Center (CEC) team, serving as the first point of contact for students, faculty, staff, and visitors to campus. This role is a combination of customer service and operational support. Student Associates create a welcoming environment by checking in students and alumni for appointments, answering the phone, scheduling appointments, and sharing resources. They also contribute to department operations such as Handshake maintenance, data entry, and other assigned projects. All work is performed at the front desk.

The Student Associate reports to the Program Assistant. After initial training, the Student Associate will independently staff the front desk during the Program Assistant's lunch break (a one-hour period within the 12:00 pm - 2:00 pm window). Each shift typically includes time before or after lunch for check-in and transition, usually an additional 15 to 30 minutes. Total shift time is generally 1.5-2 hours long.

Work Schedule:

• 2-6 hours per week during the academic year.
• Must be available for a minimum of 2 days a week during the 12:00 pm - 2:00 pm time frame for a minimum of 1.25 hours to cover the desk during the Program Assistant's lunch.
• Additional hours may be scheduled based on needs and availability.

Core Duties

• Serve as the first point of contact and greet and assist visitors in a welcoming and professional manner.
• Communicate about Career Education Center services, resources, and events in-person and over the phone.
• Provide information about relevant resources including the website and Handshake.
• Check in clients and schedule appointments in Handshake.
• Answer and direct phone calls; take and relay messages to staff.
• Conduct daily reminder calls for upcoming appointments.
• Attend monthly all-staff meeting and contribute to team discussions.
• Approve jobs in Handshake.
• Create events for tracking programs in Handshake.
• Identify jobs and internships in Handshake to promote on social media.
• Assist with data entry, employer research, and projects.
• After onboarding, completing projects such as working at CEC events, Handshake research, and more depending on skills and interests. Projects could be assigned by professional staff or self-initiated with the support of professional staff.

Minimum Qualifications

We value the following skills and encourage all interested candidates to apply as there are opportunities to learn during the onboarding process.

• Customer service and interpersonal communication skills.
• Comfort with answering phones and directing calls.
• Knowledge of Microsoft Office (primarily Word, Excel, Outlook, and Teams) and the ability to learn digital tools and platforms.
• Able to maintain confidentiality and handle sensitive information.
• Ability to respond to questions and concerns in a calm and positive manner.
• Strong organizational skills and attention to detail.
• Ability to take instruction and clearly communicate work/project progress.
• Ability to work independently with limited supervision.
• Willing to take initiative and work on a variety of projects.
• Must maintain consistent attendance and arrive on time for all scheduled shifts.
• Must be reliable and proactive in communicating about any schedule conflicts or changes.

Preferred Qualifications

• Available during the lunch hour (Monday - Friday, 12:00 pm - 2:00 pm).
• Previous customer service experience.

Physical Requirements

• N/A

Posting Detail Information

Posting Number SE1097-2023 Number of Vacancies 1 Estimated Start Date 09/07/2026 Open Date 08/10/2026 Close Date 10/05/2026

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What is your weekly availability to work during the hours of Monday-Friday, 8:30 a.m. to 4:30 p.m.? And how many hours a week would you prefer to work?

(Open Ended Question)

Required Documents

Required Documents

• Resume

Optional Documents

• Cover Letter