Student Care Case Manager

Case Manager - Student Support Services

Reporting to the Director of Case Management, the Case Manager provides holistic, student-centered case management services to undergraduate and professional students at Creighton University. Guided by the Jesuit value of cura personalis (care for the whole person), this role partners with students to develop strengths-based support plans that promote academic success, personal wellbeing, and long-term flourishing.

The Case Manager works with students experiencing complex personal, mental health, academic, financial, housing, or social challenges. Responsibilities include conducting assessments, coordinating campus and community resources, developing support and accountability plans, monitoring progress, and assisting students returning to campus after a leave of absence. The position also collaborates with campus partners, maintains accurate documentation, evaluates program outcomes, and contributes to student wellbeing initiatives.

Qualifications

• Bachelor's degree in Social Work required; Master's degree in Social Work preferred
• 1-3 years of case management experience required, preferably with college-aged populations.

Knowledge, Skills & Abilities

• Experience with electronic health records and case management systems
• Understanding of higher education case management, HECMA/CAS standards, and FERPA regulations
• Strong communication, collaboration, conflict resolution, and advocacy skills and ability to work effectively with diverse student populations
• Commitment to holistic student development and Creighton University's Jesuit mission and values

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination. Creighton complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources at HR@creighton.edu. Creighton University seeks candidates who understand, respect, and can contribute to the University''s mission and values.